Profile

• Diploma in Clearing & Forwarding ·
  
• Knowledge of ICMS/KWATOS is an added advantage ·
  
• Minimum 2 years of relevant experience in shipping, clearing & forwarding, or logistics
  

• Cargo Documentation & Reporting
  
• Prepare and submit daily reports on container status, cargo documentation, and shipment progress to management.
  
• Ensure timely provision of documentation to the manifest and documentation teams to facilitate lodging and cargo transfers.
  
• Maintain schedules and reports for empty containers, coordinating with stakeholders to ensure timely return to depots.
  
• Shipment Tracking & Operations Support
  
• Track shipments and verify manifest numbers in ICMS and/or with shipping lines.
  
• Monitor vessel schedules (arrival, berthing, departure) and share updates with internal teams.
  
• Provide daily status updates to shipping lines on container receipts and exits at the CFS.
  
• Client Service & Relationship Management
  
• Provide clients with timely updates on consignment status, including vessel arrival, discharge, and exit schedules.
  
• Guide existing and potential clients on cargo handling procedures to encourage use of the CFS.
  
• Follow up with clients to maintain and grow business relationships.
  
• Respond promptly and professionally to client queries, ensuring issues are resolved efficiently.
  
• Complaint & Issue Resolution
  
• Record, track, and address client complaints or concerns, escalating where necessary.
  
• Log and address operational issues raised by internal teams.
  
• Administration & Compliance
  
• Maintain a log of vehicles authorized to work at the facility.
  
• Ensure adherence to company procedures and compliance requirements in all customer service activities.
  
• Perform any other duties as assigned by management.