Investigator Africa region - US and Africa locations for Mercy Corps
Mercy Corps Nairobi, Kenya
Salary range: Confidential | Contract type: Fixed term
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About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.
Program / Department Summary
The Intake and Investigations department is a newly forming team which is tasked with the intake and investigation of all reports of ethics violations including fraud, corruption, and Code of Conduct and Global Human Resources complaints. The team is responsible for managing all phases of this process from intake to investigative conclusion and then works with senior leadership for case closure. The Intake and Investigation department reports to the Chief Ethics & Compliance Officer and the board.
General Position SummaryThe Investigator, Global Human Resources is responsible for conducting investigations into allegations of violations of Mercy Corps’ Code of Conduct violations, excluding safeguarding and fraud and corruption. The Investigator will plan, conduct and prepare reports for assigned investigations. Investigator(s) may use the support of country HR team members as appropriate and available. Investigations will be conducted in the field and remotely; working in a variety of diverse cultural contexts and time zones.
Effectively plan and execute impartial, thorough, timely and survivor-sensitive investigations
Develop and draft timely investigation plans that identify risks and prioritize a survivor-centered approach
Conduct witness, survivor, and subject interviews, both in person and remotely, in a survivor-sensitive manner
Provide survivor-centered support to survivors and witnesses
Identify, collect, and review documentary evidence needed for investigations
Prepare detailed written investigation reports which may be subject to third party (donor) review
Maintain organized, confidential, and thorough investigation files
Coordinate with Co-Investigator(s) to support investigation efforts when possible; help build Co-investigator capacity
Help identify lessons learned from global human resources investigations for the agency to consider when revising policies, procedures, and training
Help build trust and confidence in Mercy Corps’ reporting, investigation, and follow up systems and foster a climate where team members feel confident and comfortable coming forward with issues
Maintain appropriate confidentiality and a survivor centered approach.Knowledge and Experience
At least 3 years of experience as a trained and practiced investigator is required.
Demonstrated knowledge and interest in human resources, a sensitivity to cultural diversity and gender issues.
Experience working in humanitarian aid or development, either living overseas or spending a significant amount of time in foreign countries is preferred.
Ability to navigate difficult circumstances with a calm demeanor and in a methodical, analytical manner.
Strong verbal and written communication skills.
Strong analytical and problem-solving skills, effective organizational and interpersonal skills.
Team members are expected to conduct themselves in a professional manner and respect local laws.English fluency (written & verbally) required; strong preference for additional fluency in French, Swahili, Spanish and/or Ar
Job RequirementsRequired education: Bachelor's degree
Required relevant work experience: 3 years
Required languages: English (Spoken: fluent | Written: fluent)
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