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Baltic Textiles (Mitumba), KenGen, Mogo Kenya Limited , Oasis Outsourcing, Rift Valley Institute of Business Studies (RVIBS)Profession (Entry and Basic-level)
Industry (Entry and Basic-level)
Ā© Fuzu Ltd

Outsourcing + 1 more
Description
This line is specialized in coordinating assistance for luxury vehicles. Our team manages towing requests and technical support with precision, empathy, and efficiency. As a Network Solutions Agent, you will be the bridge between our providers, partners, and clients, ensuring a flawless experience.
š We are looking for Customer Service Agents! š
š Location: Principal Place address: 13 School Ln, Nairobi, Kenya
š
Start date: 18th May
Who are we? We are a specialized team handling towing and roadside assistance requests for our Service Partners. As a Network Solutions Agent, you will play a key role in balancing the needs of our company, providers, partners, and clients.
š What do you need?
ā
English level B2
ā
6 months of customer service experience
ā
Positive and proactive attitude
ā
Strong communication and writing skills
ā
24/7 availability with rotating shifts
šÆ What do we offer?
⨠2 days off per week
⨠Fully paid training
⨠Competitive compensation
⨠Growth opportunities within the company
⨠Permanent contract directly with us
š Join our team and be part of the best roadside assistance experience! š
Responsibilities
ā Answer service provider calls quickly, in a friendly and efficient manner
ā Resolve questions about jobs and assistance using the Urgently app
ā Manage complex issues by escalating them to the Network team when necessary
ā Negotiate additional rates and conduct research on specific requests
ā De-escalate upset clients through empathetic listening and beneficial solutions
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