Required profile

• 5+ years in product, engineering, delivery, technical operations or platform execution roles.
  
• Has led people, squads, workstreams or delivery teams, even if not yet at large-company head-of-function level.
  
• Experience working in a live customer-facing platform environment.
  
• Experience working closely with engineering teams and business/commercial teams.
  
• Experience with SaaS, fintech, InsurTech, marketplace, payments, lending, agency banking, platform operations or integration-heavy environments.
  

Technical and delivery capability

• Understands APIs, integrations and basic distributed-system issues.
  
• Can read system diagrams and integration flows.
  
• Understands release management, QA, rollback, monitoring and incident response.
  
• Can ask engineers practical questions and challenge respectfully.
  
• Can distinguish between product issues, engineering issues, support issues, user-training issues and partner-side issues.
  
• Can communicate technical issues clearly to non-technical teams.