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World Food Programme

CLOSED

Beneficiary Services Intern

Nairobi, Kenya

Closed 19 days ago

African Institute for Health and Development (AIHD)

CLOSED

Monitoring And Evaluation Intern

Nairobi, Kenya

Closed 25 days ago

ACTED

CLOSED

3 Zero House Intern

Kenya

Closed 18 days ago

County of Nyeri

CLOSED

Sports Officer

Nyeri, Kenya

Closed 16 days ago

County of Nyeri

CLOSED

Firemen (Drivers)

Nyeri, Kenya

Closed 16 days ago

Global Development Incubator (GDI)

CLOSED

Associate (Contractor) – Refugee Investment Network

Nairobi, Kenya

Closed 18 days ago

PULA

CLOSED

Field Coordinator - Kenya

Nairobi, Kenya

Closed 23 days ago

ACTED

CLOSED

Kenya : Project Development Volunteer – Nairobi

Kenya

Closed 14 days ago

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County Government of Vihiga

CLOSED

Internal Auditor I

Vihiga, Kenya

Closed 29 days ago

Country / Region

Africa
Nigeria
Uganda

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CLOSED FOR APPLICATIONS

Beneficiary Services Intern

Closing: Apr 29, 2024

This position has expired

Published: Apr 22, 2024 (26 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Accountability to affected populations (AAP) is one of the core values that helps WFP to provide the best possible service to the people it assists. WFP’s commitment to AAP is founded on two main principles:

  • Affected people have a right to be actively involved in the decisions that affect their lives.
  • Engaging affected people in programme decisions makes food assistance more effective.
  • To operationalize and achieve these commitments to AAP, the WFP Kenya Beneficiary Services team focuses on the following components: beneficiary engagement and communications, community feedback and response mechanisms (CFM), mobile monitoring (mVAM) and beneficiary identity management.

STANDARD MINIMUM QUALIFICATIONS

  • Education : Currently enrolled in the University and have completed at least two years of undergraduate studies or have recently graduated from an undergraduate or graduate programme within the last 6 months from a university in the field of Community development, social sciences, data management, Communications, or other relevant .
  • Language : Fluency in written and spoken English.


Responsibilities

Accountability to affected populations (AAP) is one of the core values that helps WFP to provide the best possible service to the people it assists. WFP’s commitment to AAP is founded on two main principles:

  • Affected people have a right to be actively involved in the decisions that affect their lives.
  • Engaging affected people in programme decisions makes food assistance more effective.
  • To operationalize and achieve these commitments to AAP, the WFP Kenya Beneficiary Services team focuses on the following components: beneficiary engagement and communications, community feedback and response mechanisms (CFM), mobile monitoring (mVAM) and beneficiary identity management.

STANDARD MINIMUM QUALIFICATIONS

  • Education : Currently enrolled in the University and have completed at least two years of undergraduate studies or have recently graduated from an undergraduate or graduate programme within the last 6 months from a university in the field of Community development, social sciences, data management, Communications, or other relevant .
  • Language : Fluency in written and spoken English.


Under the guidance and Support of the Beneficiary Services team, the intern will:

  • Receive, log, respond to, escalate, manage feedback received through the three CFM channels (email, SMS, helpline) and provide feedback to the complainant within agreed timeframes.        
  • Analyse, categorize, and consolidate information about calls received and issues raised.
  • Assist in capturing feedback throughout each stage of the project cycle from a beneficiary perspective by incorporating community consultations with appropriate attention to age, gender, and other characteristics.
  • Work jointly with the entire beneficiary services team to regularly review and maintain the beneficiary feedback database.
  • With guidance from the beneficiary services supervisor, interact with relevant units within WFP, partners, and government to escalate and follow up on complaints.
  • Assist in drafting beneficiary communication materials.
  • Administer mVAM surveys by collecting and submitting accurate, complete, and timely qualitative and quantitative data as required.


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