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Learning & Development Officer

Closing: May 21, 2024

4 days remaining

Published: May 9, 2024 (8 days ago)

Job Requirements

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Job Summary

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Qualifications

  • Bachelor’s degree in Hotel Management or related field
  • 2 years' experience in a similar role is required
  • Train the Trainer or equivalent certification
  • Strong communication, training and presentation skills


Responsibilities

Qualifications

  • Bachelor’s degree in Hotel Management or related field
  • 2 years' experience in a similar role is required
  • Train the Trainer or equivalent certification
  • Strong communication, training and presentation skills


  • Prepare training requirements
  • Deliver brand training programs and property-specific modules to colleagues
  • Assist in training needs analysis and development of property-specific programs
  • Coordinate with leaders and department trainers to record departmental training activities and assist in their training requirements
  • Ensure upkeep of training room and proper ordering and inventory of training supplies
  • Maintain accurate training records and reports
  • Submit monthly learning hours to Director of Talent & Culture
  • Oversee Hotel Internship Program
  • Build strong partnerships with schools and liaise with external training providers
  • Recruit, orient, and train all trainees who can be potential colleagues
  • Maintain accurate records of interns
  • Assist in activities for Talent & Culture
  • Counsel and coach all colleagues on job related issues, career development and performance management.
  • Champions training and development at all levels for the property.
  • Ensures all Movenpick Hotels and Residences / AccorHotel’s standards are implemented and adhered to
  • Conducts training needs analysis on a six and twelve month basis to ensure all our constituents training and development needs are met, in conjunction with the training committee.
  • Ensures each new Heartists attends/completes the mandatory trainings shared by Accor Academy.
  • Oversees Hotel Departmental Trainers.
  • Develops and distributes training and development schedule each quarter and produces a monthly calendar.
  • Assists in the implementation of new corporate initiated programs as directed.
  • Promotes AccorHotel’s learning capabilities.
  • Attends hotel shift briefings.
  • Champions the Heartist Recognition Committee and Recognition program in conjunction with the Talent & Culture Assistant.
  • Supports the Talent & Culture Assistant with overseeing the operation, maintenance and hygiene of the staff change rooms and staff cafeteria.


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