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Customer Service Assistant Jobs in Nigeria

114

jobs

Emirates Group

Airport Services Agent

Lagos, Nigeria

Tenaui Africa Limited

Service Technician (Software Solutions)

Lagos, Nigeria

Marriott International

Assistant Manager - Events

Ikeja, Lagos, Nigeria

Owens & Xley Consults

Customer Service Officer

Lagos, Nigeria

MacTay Consulting

Fuzu Exclusive
Store Sales Assistant

Lekki, Lagos, Nigeria

Inspire Polytechnic

Office Receptionist

Lagos, Nigeria

MacTay Consulting

Sales Representative(Lekki Lagos)

(Lekki lagos), Nigeria

MacTay Consulting

Sales Representative(Ikeja Lagos)

(Ikeja Lagos), Nigeria

MacTay Consulting

Sales Representative(Okota Lagos)

(Okota Lagos), Nigeria

MacTay Consulting

Sales Representative(Owerri - Imo)

(Owerri - Imo), Nigeria

MacTay Consulting

Sales Representative(Ajah Lagos)

(Ajah Lagos), Nigeria

MacTay Consulting

Sales Representative(Agungi Lekki Lagos)

(agungi lekki lagos), Nigeria

MacTay Consulting

Sales Representative(Ketu Lagos)

(ketu lagos), Nigeria

MacTay Consulting

Sales Representative(Oniru Lagos)

(Oniru Lagos), Nigeria

MacTay Consulting

Sales Representative(Enugu)

Enugu, Nigeria

MacTay Consulting

Sales Representative(Ibadan - Oyo)

(Ibadan - Oyo), Nigeria

MacTay Consulting

Sales Representative(Benin City - Edo)

(Benin City - Edo), Nigeria

Pickmeup International Company

Male Administrative Staff (Calabar)

Calabar, Cross River, Nigeria

Rizpremium Global Empire

Sales And Marketing Officer

Ikeja, Lagos, Nigeria

ABB Nigeria Limited

Service Engineer - Medium / Low Voltage Commissioning

Lagos, Nigeria

Pickmeup International Company

Male Administrative Staff

Benin City, Edo, Nigeria

Pickmeup Technologies

Male Administrative Staff - Edo

Benin City, Nigeria

Pickmeup International Company

Female Customer Care Representative - Cross River

Calabar Cross River, Nigeria

Pickmeup International Company

Front Desk Officer

Lekki Phase 1, Lagos, Nigeria

Pickmeup Technologies

Female Customer Care Representative

Benin City, Nigeria

Westfield Consulting Limited

Business Development Manager

Lagos, Nigeria

Radix Pension Managers Limited

Business Development Officer

Victoria Island, Lagos, Nigeria

ipNX Nigeria Limited

Corporate Sales Trainee Associate

Abuja, Nigeria

Don Quester

Sales Officer (Solar)

Festac, Lagos, Nigeria

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Fix234

Generator Supervisor

Lagos, Nigeria

Closing: Feb 8, 2022

10 days remaining

Published: Jan 27, 2022 (2 days ago)

Job Requirements

Education:

Diploma, Associate's degree

Work experience:

2 years

Language skills:

English

Job Summary

Contract Type:

Full time

Job Purpose

  • Working under the direction of senior Airport Services colleagues, to represent Emirates and enhance customer service to both arriving and departing customers.
  • Ensure all operational criteria are completed within specified time frames as per the criteria set forth by the Company's commercial, safety and security policies, standards and procedures.

Qualifications & Experience

Airport Operations.Passenger Handling:

  • Minimum of O'Level or equivalent. Must have completed relevant and recognized professional training courses in Customer Services and Ground Operations.
  • Knowledge of Basic Fares and Ticketing would be advantageous.

Experience:

  • Given the specific requirements at outstations, a minimum of 2 years Airline Industry experience is required.

Knowledge / Skills:

  • Fluency in written and spoken English and Local Language. Customer Service Delivery.


Responsibilities

Job Purpose

  • Working under the direction of senior Airport Services colleagues, to represent Emirates and enhance customer service to both arriving and departing customers.
  • Ensure all operational criteria are completed within specified time frames as per the criteria set forth by the Company's commercial, safety and security policies, standards and procedures.

Qualifications & Experience

Airport Operations.Passenger Handling:

  • Minimum of O'Level or equivalent. Must have completed relevant and recognized professional training courses in Customer Services and Ground Operations.
  • Knowledge of Basic Fares and Ticketing would be advantageous.

Experience:

  • Given the specific requirements at outstations, a minimum of 2 years Airline Industry experience is required.

Knowledge / Skills:

  • Fluency in written and spoken English and Local Language. Customer Service Delivery.


Responsibilities
  • Provide assistance to customers on arrival and departure, ensuring high quality and professional customer service is maintained at all times.
  • These include ascertaining the requirements of various categories of customers such as unaccompanied minors, customers with reduced mobility etc. ensuring appropriate special services and facilities are provided to meet the special service requirements of the customers.
  • Co-ordinate the airport operation of chauffeur-driven limousines for eligible customers after arrival, and open the Emirates arrival information desk.
  • Monitor the arrival immigration problems, retrieve relevant documentation and report accordingly ensuring adherence to all procedures with regard to travel, immigration and safety regulations. Monitor check-in including 'queue-combing' to keep customers informed of checking delays, identifying and giving priority to Premium customers and ensure service standards are maintained.
  • Assist in the preparation and completion of pre and post flight documentation and statistical information to ensure all data is accurately accounted for.
  • Provide cover in the absence of the senior team members during leave/sickness/training as directed by the Airport Services Officer or other senior colleague.
  • Assist in dealing with problems such as delays, disruptions, excess baggage or denied boarding including implementation of 'Options' within the guidelines provided by the Senior Staff on Duty in order to retain customers confidence and loyalty. Also ensure eligible customers are provided with accommodation and transport as per applicable procedures.
  • Where required, assist with check-in, boarding at the gates as per laid down procedures, provide announcements, and carry out hand baggage removal, handling of late-to gate customers, flight coupon reconciliation and head count confirmation to ensure safe and on time departure of flights.
  • Monitor baggage delivery performance against agreed standards, keeping customers informed about any delays or irregularities with their baggage to maintain an efficient baggage delivery service to customers and monitor files creation and quality of baggage services as per Emirates Standard Operating Procedure.
  • Support and cover the Emirates Ticket Desk functions, where applicable, and undertake ticketing/reservation duties to ensure seamless service to customers. Offer full range of Emirates products and services to all customers to maximize ticketing revenue. Issue tickets, EMD, EBT, make and amend reservations as and when necessary.
  • Re-issue and re-calculate fares for customers changing itinerary and make any additional collection as required. Carry out Credit Card verification. Complete daily ticket sales returns and assist with banking duties as required.
  • When required support duties in the Emirates lounge. Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations and ensure service standards are met and maintained.


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