What makes you ready for this

• Proven experience in a team leader or supervisory role within retail operations — with a demonstrated track record managing stock control, shop operations, and multi-site performance across service or depot environments
  

• Strong working knowledge of inventory management systems and retail operations processes — including stock auditing, SLA adherence, and the ability to identify operational gaps and implement practical improvements
  

• The organisational capability and leadership presence to manage a diverse team including Retail Trainers and Customer Care Executives — alongside the willingness to travel countrywide and the flexibility to handle a broad, fast-moving remit without losing quality on any part of it