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Closing: Nov 8, 2022

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Published: Nov 1, 2022 (2 months ago)

Job Requirements

Education:

Work experience:

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Job Summary

Contract Type:

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Qualifications

  • Minimum of a B.Sc / HND in any discipline
  • 2-3 years relevant experience in a front desk/receptionist position is required preferably in the financial services industry
  • Preferred candidates must be customer-centric, young and vibrant.
  • Candidate must possess excellent communication skill
  • Certification in customer relationship management, Human Resources or any other related courses is an added advantage.

Required Skills & Competencies:

  • Strong verbal and written communication skills
  • Excellent relationship and people management skills
  • Self-starter with mature analytical skills and ability to work under pressure.
  • Innovative and forward-thinking, with a track record of executing new ideas.


Responsibilities

Qualifications

  • Minimum of a B.Sc / HND in any discipline
  • 2-3 years relevant experience in a front desk/receptionist position is required preferably in the financial services industry
  • Preferred candidates must be customer-centric, young and vibrant.
  • Candidate must possess excellent communication skill
  • Certification in customer relationship management, Human Resources or any other related courses is an added advantage.

Required Skills & Competencies:

  • Strong verbal and written communication skills
  • Excellent relationship and people management skills
  • Self-starter with mature analytical skills and ability to work under pressure.
  • Innovative and forward-thinking, with a track record of executing new ideas.


Responsibilities
  • Deliver prompt and professional solutions for customer inquiries via phone, email and one-one communication etc.
  • Must effectively manage different communication channels: resolve customer complaints via all available phone, email.
  • Direct or route customer calls to appropriate personnel for assistance.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Handle dissatisfied customers in a polite and professional fashion.
  • Track and follow-up customer requests in a timely manner.
  • Maintains security by following procedures; monitoring visitors’ logbook and tag
  • Maintains a safe and clean reception area by complying with procedures, rules, and regulations.
  • Work with Human Capital from time to time to assist in Human Capital Operations
  • Perform other tasks as assigned by your supervisor/Manager


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