Job Responsibilities

• Make daily outbound calls to customers and introduce company services.
  

• Explain the free credit assessment process and guide customers to download the app.
  

• Follow up with customers through calls, WhatsApp, and SMS.
  

• Answer customer questions professionally and provide accurate information.
  

• Update customer information and feedback in the CRM system.
  

• Follow company calling standards and compliance requirements.
  

Requirements

• Fluent in English and Swahili(Swahili speaking test required).
  

• Minimum 1 year experiencein call center, telesales, or customer service.
  

• Familiar with Kenyan customer culture and M-Pesa ecosystem.
  

• Good communication skills and ability to handle customer rejection.
  

• Basic computer skills and CRM experience preferred.
  

• Must follow company policies and avoid false promises or misleading information.
  

Preferred Experience

• Fintech, digital lending, or e-commerce experience is an advantage.