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African Development Bank, CIC Insurance Group, KCB Group, Mogo Kenya Limited , National Bank of KenyaProfession (Banking, microfinance, insurance, Entry and Basic-level)
Industry (Entry and Basic-level)
Aeronautics,Agriculture, fishing, forestry,Automotive,Banking, microfinance, insurance,Communications, media, radio, tv,Computers, software development and services,Construction, renovation, maintenance,Consulting, business support, auditing,Data/Research,Education, academic,Electronics,Energy, utilities, environment,Engineering, architecture,Entertainment, events,Finance & FinTech,Financial Services,Fitness, well-being and lifestyle,Governmental,Health care, medical,Housekeeping, maintenance,Human resources, talent development, recruiting,Legal, accounting,Manufacturing,Marketing, advertising,Non-profit, social work,Outsourcing, leasing,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Security,Telecommunications,Textile, fashion,Transportation, logistics, storage,
Seniority (Banking, microfinance, insurance)
© Fuzu Ltd
KCB Group
Banking + 2 more
Description
Qualifications
- Bachelor’s degreeSoftware Engineering, Computer Science, Information Technology
Professional Qualifications
ITILv3 or v4, Database
Administration (OCA, MSSQL),
MCSA, MCSE, Software
Engineering, Linux
Responsibilities
- Complete all business service requests within SLA timelines.
- Deliver all key management or operational reports per month, ensuring accuracy and timeliness.
- Support successful channels application deployments or enhancements per month without SLA breaches.
- Resolve high-priority incidents within SLA.
- Ensure full application documentation and compliance checklists are updated and reviewed as scheduled.
- Implement process improvements or automation initiatives per quarter to enhance service delivery.
- Reduced & pro-active downtime: By ensuring 24/7 availability and stability of channels, contribute to SLA adherence, minimizing business disruption.
- Fast request fulfillment of business service requests, improving operational turnaround and productivity.
- Application enhancements: Deliver successful application deployments or upgrades per month, enabling business units to operate with the latest features and functionality.
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