Kuda Bank
Contact Center Agents (Fixed Term Contract)
Lagos
• Nigeria
Closed for applications
Kuda Bank
Retail Relationship Manager
Lagos
• Nigeria
Closed for applications
First Bank of Nigeria Limited
Team Lead CRM Administration
Lagos,
Abuja
• Nigeria
Closed for applications
Polaris Bank
Commercial Banking Officer
Zaria,
Yola,
Ondo
• Nigeria
+ 6 moreClosed for applications
Get personalised job alerts directly to your inbox!
First Bank of Nigeria Limited
Associate, Corporate Finance & Capital Optimization
Lagos,
Abuja
• Nigeria
Closed for applications
Top cities with open vacancies
Jobs in Lagos, Jobs in Abuja, Jobs in Bauchi, Jobs in Ikeja, Jobs in Ondo, Jobs in Osogbo, Jobs in Owerri, Jobs in Oyo, Jobs in Umuahia, Jobs in Yola, Jobs in Zaria, Jobs in IkoroduCompanies hiring now
Access Bank, First Bank of Nigeria Limited, Kuda Bank, Polaris Bank, Rand Merchant BankProfession (Banking, microfinance, insurance, Mid-level)
Industry (Mid-level)
Aeronautics,Banking, microfinance, insurance,Computers, software development and services,Consulting, business support, auditing,Education, academic,Energy, utilities, environment,Finance & FinTech,Financial Services,Health care, medical,Human resources, talent development, recruiting,Manufacturing,Non-profit, social work,Real estate,Restaurant, hospitality, travel,Telecommunications,Transportation, logistics, storage,
Seniority (Banking, microfinance, insurance)
© Fuzu Ltd
Kuda Bank
Banking + 2 more
Description
Requirements
- HND/B.Sc(MBA added advantage)
- Minimum of 1-2 years’ experience in similar role.
- Excellent knowledge of social media best practices.
- Ability to effectively use a variety of social media platforms, such as Twitter, Facebook, Instagram, LinkedIn, and Google+.
- ·Working knowledge of social media tools, such as HootSuite, Buffer, and Google Analytics
- Conversant with major Telephony and CRM applications used across the industry.
- Ability to deal with diverse problems using facts, judgement and discretion to resolve them.
Responsibilities
- Staying informed on social media trends, innovations, and changes.
- Act as the first point of contact to customers.
- Resolve customer issues within the scope of existing service level agreements.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Follow communication procedures, guidelines, and policies while resolving customers’ complaints through multiple channels.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions and resolve them.
- Keeping records of customer interactions, transactions, comments, and complaints.
Start hiring with Fuzu
Recruit better talent faster - on your own or with our support.
Explore recruitment platformJob search tips from Fuzu
Selected articles on cover letters, CV structure, and interview preparation.