Key responsibilities

● Secure new GI business through intermediaries.

● Retain existing GI business as per set objectives.

● Maintain excellent customer service to intermediaries and clients.

● Service existing business and resolve customer complaints.

● Follow up on renewals for general insurance business.

● Forward proposal forms to underwriting department.

● Follow up premium collections for GI clients.

● Prepare weekly and daily reports as required.

● Respond to customer and client enquiries.

● Follow up on commissions and claims issues emanating from intermediaries.

● Recruitment of intermediaries as per set objectives

● Conversion of FA’s and IFA’S in the market to ensure all are placing general insurance business.

● Continuous execution of initiatives and strategies per market to ensure meeting of set objectives and reviewing them where need be.

● Training of intermediaries on general insurance products and submitting training schedules to

supervisors.

● Use authorized incentive scheme to bring in new business through training intermediaries on the same and marketing it.

● Creating strategic partnerships with intermediaries for maximum business support.

● Sharing of market intelligence with supervisor.

● Work closely with branch managers and other lines of business to achieve set objectives

● Perform any other duties as may be assigned from time to time.

● Delegated Authority: As per the approved delegated authority matrix.

Knowledge, experience and qualifications required

Bachelors’ degree in a business related field.

Professional qualification in Insurance (DIP ACII, DIP IIK, ACII, IIK).

4-6 year’s relevant experience in the insurance industry.