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MTN Nigeria, NCBA, NTT Limited, SAFARICOM, West Indian Ocean Cable Company ( WIOCC)Profession (Mid-level)
Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Customer support, client care,Design, arts,Electrical engineering,Engineering, architecture,Food, nutrition,General management, leadership,Human resources,Information technology, software development, data,Legal,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Medical, health,Project, program management,Restaurant, hospitality, travel,Sales, marketing, promotion,Security,Skilled, manual labor,Sports, beauty, wellbeing,Teaching, training,Transportation, logistics, driving,
Industry (Information technology, software development, data, Mid-level)
Seniority (Information technology, software development, data)
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MTN Nigeria
Telecommunications
Description
Requirements
- First degree in any related discipline
- Fluent in English
- Foundation Certificate in ITIL 4– IT Service Management
- Practitioner in ITIL Service Level Management will be an added advantage
- Certified ScrumMaster will be an added advantage
Experience:
3-7 years’ experience which includes:
- Experience working in a medium organization and IT Service support function
- Experience in Business Relationship Management
- Experience in Business Partner Management
- Experience in Communication Management
- Experience in Business Partner Complaint Management
- Experience in Customer and Agile management
Responsibilities
- Develop and manage IT business relationship with other divisions of the business to improve satisfaction
- Disseminate information and liaise with other service Management areas to drive service delivery
- Gather business requirements and translate to IT deliverables based on MTNN business plan.
- Negotiate and agree on SLAs with the business unit and liase with other supporting business units
- Drive the implementation of vendor contracts to support IT objectives and validate adoption of IT service offerings
- Facilitate meetings with various IT units to discuss and resolve escalated or identified customers issues.
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