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Credit Direct Limited, Ecobank Nigeria LTD, FairMoney, Greenwich Trustees Limited, KenGen Staff Retirement SchemeProfession (Financial Services)
Accounting, finance, banking, insurance,Administrative, clerical,Business, strategic management,Government, community development, public services,Human resources,Information technology, software development, data,Legal,Project, program management,Sales, marketing, promotion,Transportation, logistics, driving,
Industry (Information technology, software development, data)
Aeronautics,Agriculture, fishing, forestry,Automotive,Banking, microfinance, insurance,Communications, media, radio, tv,Computers, software development and services,Construction, renovation, maintenance,Consulting, business support, auditing,Education, academic,Electronics,Energy, utilities, environment,Finance & FinTech,Financial Services,Fitness, well-being and lifestyle,Health care, medical,Human resources, talent development, recruiting,Manufacturing,Marketing, advertising,Non-profit, social work,Outsourcing, leasing,Restaurant, hospitality, travel,Telecommunications,Transportation, logistics, storage,
Seniority (Information technology, software development, data, Financial Services)
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Credit Direct Limited
Financial Services
Description
Requirements
- 3–5 years’ experience in digital channel operations, sales operations, analytics, or a similar role.
- Mid-level SQL (joins, aggregations, filtering, data validation).
- Mid-level Excel (pivots, lookups, reconciliation; Power Query is a plus).
- Mid-level Power BI (dashboards, basic DAX, refresh monitoring).
- Strong problem-solving, attention to detail, and stakeholder management skills.
- Ability to translate business issues into clear technical requirements/tickets.
- Experience in fintech/lending journeys, affiliates/referral programs, and funnel analytics.
- Familiarity with ticketing tools (e.g., Jira/ServiceNow) and CRM platforms.
Responsibilities
- Monitor digital channels daily to ensure availability, performance, and seamless customer journeys.
- Track and report channel KPIs (leads, conversions, drop-offs, errors, turnaround time).
- Log, troubleshoot, and escalate incidents; follow through to resolution with IT and relevant teams.
- Investigate transaction or journey failures and coordinate fixes with appropriate stakeholders.
- Support data collection, validation, and reporting to ensure accuracy and reliability of insights.
- Build and maintain dashboards and reports using Power BI, SQL, and Excel to support decision-making.
- Ensure the Affiliate Program runs effectively (tracking, attribution, partner support, issue resolution).
- Maintain documentation (SOPs, issue logs, recurring issues, and root cause analysis).
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