Academic:

• Bachelor’s degree (completed or recently completed) in ICT, Computer Science, Information Systems, Software Engineering, or a related discipline from a recognized institution.
  

Desired Work Experience:

• Fresh graduate from university.
  

Attributes:

• Strong analytical and problem-solving skills.
  
• Excellent teamwork and interpersonal skills.
  
• Excellent Communication skills.
  
• Detail oriented.
  

• Provide first-line and second-line ICT support to staff and users under supervision.
  
• Assist in monitoring performance and availability of networks, servers, databases, and applications.
  
• Support installation, configuration, patching, and upgrading of ICT systems and enduser devices.
  
• Assist in workstation setup, system access provisioning, and basic network administration.
  
• Support ICT asset management, inventory updates, and documentation.
  
• Participate in routine system maintenance, backups, and health checks.
  
• Assist in enforcing ICT security policies, procedures, and access controls.
  
• Support user account management, password controls, and access reviews under supervision.
  
• Assist in monitoring security events, antivirus updates, and system patch compliance.
  
• Support backup verification, log reviews, and basic incident documentation.
  
• Comply with data protection, confidentiality, and acceptable use requirements.
  
• Participate in structured ICT training, mentorship, and skills development programs.
  
• Assist in documentation of procedures, user guides, and operational manuals.
  
• Support ICT audits, SASRA inspections, and ISO evidence preparation.
  
• Participate in ICT improvement initiatives, automation tasks, and research.
  
• Provide basic user training and awareness on approved ICT systems.