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Information technology, software development, data Jobs

9 jobs found

Unifi

Branch Infrastructure & Technology (BIT) Officer

Nairobi

• Kenya

Closed for applications
Committed To Good (CTG)

ICT Systems Integration Support Technician

Entebbe

• Uganda

Closed for applications
GA Insurance

ICT Officer

Kampala

• Uganda

Closed for applications
SAFARICOM

Lead - Systems Integration & Enterprise Platforms

Nairobi

• Kenya

Closed for applications
Sot Technical Training Institute

Registry Clerk

Bomet

• Kenya

Closed for applications
NTT Limited

End User Services – Digital Workplace Security Engineer

Nairobi

• Kenya

Closed for applications

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Baker Hughes

Service Delivery Coordinator – Wireline Services

Nairobi

• Kenya

Closed for applications

Country / Region

KenyaNigeriaUganda

Profession

Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Construction,Customer support, client care,Design, arts,Electrical engineering,Energy, power,Engineering, architecture,Food, nutrition,General management, leadership,Government, community development, public services,Human resources,Information technology, software development, data,Installation, maintenance, repair,Legal,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Medical, health,Project, program management,Research, academy,Restaurant, hospitality, travel,Sales, marketing, promotion,Skilled, manual labor,Sports, beauty, wellbeing,Teaching, training,Telecommunications,Transportation, logistics, driving,

Seniority (Information technology, software development, data)

Entry and Basic-level,Mid-level,Senior-level,

© Fuzu Ltd

Unifi

Finance & FinTech

Branch Infrastructure & Technology (BIT) Officer

Closed for applications
Nairobi • Kenya
Job details

Contract Type

Description
Qualifications:
  • Education:
    • Diploma or degree in Information Technology, Computer Science, or a related field.
  • Experience:
    • 1-2 years of experience in a similar role providing IT support.
    • Experience with Windows operating systems,Google Workspace, Microsoft Office Suite, and network troubleshooting.
  • Skills:
    • Strong understanding of computer hardware, software, and networks.
    • Good communication and customer service skills.
    • Ability to diagnose and resolve basic technical issues.
    • Familiarity with remote desktop applications and helpdesk software (e.g., Spiceworks, Jira, etc.).
    • Ability to work both independently and as part of a team.
    • Electrical knowledge - Power backup solutions


Responsibilities
  • Helpdesk Support:
    • Respond to IT-related issues and queries via email, phone, or in person.
    • Log and track all incidents and service requests, ensuring timely and effective resolution.
    • Provide technical assistance and support for incoming queries related to computer systems, software, and hardware.
    • Troubleshoot system and network problems, diagnosing and resolving hardware or software faults.
  • Hardware & Software Maintenance:
    • Assist in the setup, configuration, and maintenance of desktop computers, laptops, printers, and peripherals.
    • Install, configure, and update software and hardware according to company policies.
    • Ensure all equipment is properly maintained and provide support for hardware repairs and upgrades.
    • Source hardware and ensure ongoing maintenance for reliability and performance
    • Engage suppliers to negotiate better pricing and improve service delivery
    • Manage procurement and acquisition of hardware in line with company standards
  • Network & Systems Support:
    • Provide basic network and server support, escalating more complex issues to the appropriate team members.
    • Monitor and maintain the company’s computer systems and networks, ensuring availability and performance.
    • Assist with user account management, including password resets and access permissions.
    • Manage head office & branches connectivity including networking, fibre, and backup connectivity solutions
    • Implement and maintain backup connectivity to ensure business continuity
    • Train branch staff on proper use of backup connectivity systems
    • Build and maintain relationships with network providers (e.g., Safaricom, Airtel) to improve reliability and support
  • Documentation & Reporting:
    • Document issues, resolutions, and help desk processes to improve team knowledge and efficiency.
    • Maintain inventory of IT assets, ensuring proper logging and tracking of equipment.
    • Assist in the development of user guides and training materials for staff.
  • Training & Support:
    • Provide orientation and guidance to staff on how to operate new software and computer equipment.
    • Assist with the onboarding of new employees by setting up their workstations and configuring necessary software.


Tags
Information technology, software development, dataFinance & FinTechEntry and Basic-levelKenya

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