Qualifications

• Proficiency in Opera
  
• Ability to focus attention on guest needs, remaining calm and courteous at all times
  
• At least 1 year experience working on a similar role.
  
• Hospitality background is preferred.
  
• Fluency in English; additional languages are a plus.
  

• Greet and welcome guests.
  
• Assist guest with luggage’s and maintains the luggage room and long-term. luggage store in a neat and orderly manner.
  
• Maintain VIP/Group and individual arrivals reports.
  
• Attend to inquiries and provide accurate information to guests.
  
• Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests.
  
• Evaluate everyday status of all hotels and coordinate with various departments such as reservation, sales and housekeeping to ensure optimal level of guest satisfaction.