
Customer service Representative
Nairobi
• Kenya

Customer Experience Trainee
Nairobi
• Kenya
Area Head of Customer Success
Nairobi
• Kenya
Customer Solutions Partner
Nairobi
• Kenya
Customer Service Officer (Airfreight)- Apprenticeship
Kampala
• Uganda
Customer Service Officer (Imports)- Apprenticeship
Kampala
• Uganda
Air Logistics Perishable Customer Care Specialist
Nairobi
• Kenya

Get personalised job alerts directly to your inbox!
Customer Service Operations Associate
Nairobi
• Kenya
Companies hiring now
Africa Global Logistics Uganda, DHL Kenya, Maersk Line, Oasis Outsourcing, SengaProfession (Transportation, logistics, storage)
Industry (Customer support, client care)
Seniority (Customer support, client care, Transportation, logistics, storage)
© Fuzu Ltd

Transportation + 2 more
Description
This line is specialized in coordinating assistance for luxury vehicles. Our team manages towing requests and technical support with precision, empathy, and efficiency. As a Network Solutions Agent, you will be the bridge between our providers, partners, and clients, ensuring a flawless experience.
🌐 We are looking for Customer Service Agents! 🌐
📍 Location: Principal Place address: 13 School Ln, Nairobi, Kenya
📅 Start date: may 18 th
🕒 Schedule: Availability Monday to Sunday from 6:00 am to 4:00 pm, with the possibility of eventually becoming 24/7. Two days off per week assigned by operations, but initially within this time frame.
Who are we? We are a specialized team handling towing and roadside assistance requests for our Service Partners. As a Network Solutions Agent, you will play a key role in balancing the needs of our company, providers, partners, and clients.
🔍 What do you need?
✅ English level B2
✅ 6 months of customer service experience
✅ Positive and proactive attitude
✅ Strong communication and writing skills
✅ 24/7 availability with rotating shifts
🎯 What do we offer?
✨ 2 days off per week
✨ Fully paid training
✨ Competitive compensation
✨ Growth opportunities within the company
✨ Permanent contract directly with us
🚀 Join our team and be part of the best roadside assistance experience! 🚀
Responsibilities
✔ Answer service provider calls quickly, in a friendly and efficient manner
✔ Resolve questions about jobs and assistance using the Urgently app
✔ Manage complex issues by escalating them to the Network team when necessary
✔ Negotiate additional rates and conduct research on specific requests
✔ De-escalate upset clients through empathetic listening and beneficial solutions
Start hiring with Fuzu
Recruit better talent faster - on your own or with our support.
Explore recruitment platformJob search tips from Fuzu
Selected articles on cover letters, CV structure, and interview preparation.