Experience and technical competencies:

• Master's degree in relevant area.
  
• Fluency in written and spoken English.
  

Complaint Registration:

• Setting complaint (RSM) tracks, managing complaint tracks (e.g. hotline, green line, e-mail, complaint boxes etc.) and receiving RSMs in person.
  
• Advising reporting persons (Reporting Persons) on DRC’s CoCRM structure and procedures, available reporting opportunities and other.
  
• Registering RSMs in the Code of Conduct Tracking Tool and informing the Gate A+ (Region) or Gate B (HQ) Registrars of such registration. Updating the Code of Conduct Tracking Tool with available information.
  

Investigation lead and support:

• Conducting internal investigations as investigator under the monitoring of the relevant Regional or HQ authorizing officer (AO).
  
• Producing high quality reports on investigation (closure or investigation reports), and advisory reports on gaps, risks and issues identified during investigation.
  
• Monitoring of investigations on behalf of the ReSCO (Regional Safeguarding & Code of Conduct Office).
  

Collaboration with Nigeria Teams:

• Collaborating and coordinating with the relevant programme and MEAL teams to ensure that accountability towards the affected population is upheld at country level which includes the setting of relevant CFMs, identifying, flagging, and suggesting mitigation measures around SEAH risks that might arise.
  

Compliance

• Work with the Risk and Compliance Specialist to update compliance and accountability improvement Plans.
  
• Support and evaluate areas of compliance risk while feeding into risk registers and recommend corrective actions.
  
• Work with operations department to ensure DRC policies and procedures are relevant, communicated, and implemented.