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Health care, medical Jobs in Ruiru, Kenya

22 jobs found

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Country / Region

KenyaNigeriaUganda

Industry

Aeronautics,Agriculture, fishing, forestry,Arts, design,Automotive,Banking, microfinance, insurance,Beauty, cosmetics,Communications, media, radio, tv,Computers, software development and services,Construction, renovation, maintenance,Consulting, business support, auditing,Data/Research,Education, academic,Electronics,Energy, utilities, environment,Engineering, architecture,Entertainment, events,Finance & FinTech,Financial Services,Governmental,Health care, medical,Housekeeping, maintenance,Human resources, talent development, recruiting,Legal, accounting,Manufacturing,Marketing, advertising,Non-profit, social work,Outsourcing, leasing,Raw materials, oil, chemicals,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Security,Telecommunications,Textile, fashion,Transportation, logistics, storage,

Seniority (Health care, medical)

Entry and Basic-level,Mid-level,Senior-level,

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Kenya/Nairobi/Customer support, client care
Penda Health

Health care + 1 more

Clinical Coordinator (Front desk) - Locum

Closed for applications
Nairobi • Kenya

Posted: 17 Sep 2026

Apply by: 24 Sep 2026

Expired

Job details

Contract Type

Description

Key Responsibilities

  • Welcome patients warmly and provide a positive, professional experience.
  • Handle patient inquiries, complaints, and calls efficiently, escalating when necessary.
  • Coordinate with clinical and support teams to ensure smooth patient visits.
  • Manage wait times and keep patients informed about delays.
  • Register patients, take consent and verify medical benefits accurately.
  • Handle billing and payments (Cash, Insurance, SHA, Corporate partners) following protocols.
  • Maintain accurate patient records, insurance submissions, and participation in Penda Front Desk Projects.
  • Manage appointments, petty cash, and relevant reporting.
  • Uphold Penda’s culture and collaborate effectively with the Clinical Coordinators and Medical Centre teams.
  • Maintain a pleasant, organized, and efficient front desk environment.
  • Perform any other assigned tasks aligned to Front Desk operations and patient experience standards.

Key Qualifications & Attributes

  • Diploma in Front Office Administration, Customer Service Management, Business Administration, Health Records, or a related business field.
  • At least 1 year of experience in a customer-facing/front desk or reception role
  • Proven customer service and people skills, with experience working directly with clients or patients
  • Fluent in English and Swahili, with strong verbal and written communication skills
  • Basic computer literacy, good typing skills and the ability to use digital systems
  • Strong attention to detail with the ability to multitask in a fast-paced environment
  • Excellent organizational and time-management skills
  • Self-motivated, results-oriented, and able to work effectively both independently and as part of a team
  • Pleasant, professional demeanour with a positive attitude


Tags
Customer support, client careHealth care, medicalEntry and Basic-levelKenya

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