A. Reservations

• Manage the Booking Process: Handle all reservation enquiries with speed and professionalism via phone, email, social media, and online travel agencies (OTAs).
  

• Maintain Inventory: Update room availability, to maximise occupancy and revenue.
  

• Maximise Revenue: Promote guest house packages and book additional services such as airport transfers.
  

• Pre-Arrival Communication - Send booking confirmations, pre-arrival messages to welcome guests, confirm details, and gather any special requests (e.g., dietary needs, late arrival times).
  

• Coordinate Internally: Ensure accurate communication of daily bookings to the F&B Team and the Housekeeping team - ensuring all guest requests are clearly communicated
  

B.Guest Relations

• Manage group arrivals – Ensure guest arrivals are well planned, accommodation and meeting room allocations done accurately and meeting groups well received and settled.
  

• Personalise the Experience: Be the primary point of contact throughout the stay. Anticipate guest needs, and offer thoughtful, personalised touches to make their stay special.
  

• Be the Local Expert: Provide knowledgeable, enthusiastic recommendations for local attractions and activities. Assist with making reservations, booking taxis, or planning their day.
  

• Resolve Issues Gracefully: Handle any guest queries, concerns, or complaints with empathy, patience, and immediate action, ensuring a satisfactory resolution and maintaining the guest house’s reputation.
  

• Manage Departures: Conduct a smooth and friendly check-out and liaise with reception to solicit feedback.
  

• Undertake Sales & Marketing duties as maybe assigned from time to time.