Main Responsibilities (Simplified)

• Handle inbound and outbound calls, texts, emails, and chat messages from patients.
  
• Follow up with warm and cold leads to encourage them to schedule an appointment.
  
• Convert patient inquiries into booked appointments.
  
• Work daily in the LeadLoop CRM to update and track patient information.
  
• Schedule new patient appointments accurately.
  
• Complete basic insurance verification (commercial, Medicare, workers' comp preferred).