Requirements

• Experience in Sales and Customer Service.
  

• Additional experience as a Telesales Representative is an added advantage.
  

• Proven track record of successfully meeting sales quota preferably over the phone.
  

• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
  

• Ability to learn about products and services and describe/explain them to prospects.
  

• Hands-on, detail-oriented, and with strong execution skills.
  

• Excellent Communication Skills with the ability to resolve issues and address complaints.
  

• Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture.
  

• Independent thinker with proactive decision-making capabilities.
  

• Comfortable with ambiguity and experience working in a dynamic environment.
  

• Have the ability to handle pressure, keep a cool temper, and handle rejection gracefully.
  

• Be organized and be an expert in time management and meet deadlines.
  

• A diploma or degree in Sales or any other related field is an added advantage.
  

• Achieve over 70% target set the month-on-month KPI’s being Lead generation, Lead conversion, Sales targets, and
  

talk-time set by achieving a high conversion rate.

• Contact potential or existing customers, businesses, or groups to give them correct information about SunCulture products using the product knowledge.
  

• Explain technical product features and answer customer questions about SunCulture products.
  

• In addition to leads shared by SunCulture, be proactive in generating your own leads and ensure you have a robust pipeline of potential customers at all times.
  

• Ensure at least an 80% conversion rate from leads generated by you.
  

• Be versatile in making extensive outbound calls that meet the organization's KPIs.
  

• Adjust sales scripts to better target the needs and interests of specific individuals.
  

• Respond to correspondence from customers on both mail, direct messages and phone and follow up initial sales contacts.
  

• Have the ability to go above and beyond to cover your talk time daily and hourly targets set by SunCulture.
  

• Conduct client or market surveys to obtain information about potential customers to be able to measure customer experience and ability to afford the product
  

• Create a sense of urgency among potential customers in order for them to see the need to purchase sooner than later.
  

• Ensure all calls are received/made through 3CX for easier tracking of calls and easier management of the quality of calls.
  

• Undertake all training scheduled to better improve the quality of your output and relationship with customers.