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Airtel Nigeria, MTN Group, MTN Nigeria, The Simba Group , Western Development Company LimitedProfession (Telecommunications, Mid-level)
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Seniority (Telecommunications)
© Fuzu Ltd
Airtel Uganda
Telecommunications
Description
Qualifications
- A minimum of 3 years of experience in commercial or Business Development, and relationship management.
- Bachelor's degree in Business/ Social studies/ commerce or related field.
- Post Graduate qualification in Business, commercial/banking field will be an added advantage.
Responsibilities
- Manage the Customer Life cycle to ensure first class experience on all Airtel Money products.
- Develop customer retention programs.
- Continuously monitor and test customer journeys on various channels and participate in any related changes during UAT and postproduction sanity tests.
- Constantly review the efficiency of self-care services – IVR, website and APP.
- Benchmark and work with knowledge experts to introduce global best practices.
- Manage customer experience and service level agreements' delivery across customer service teams.
- Monitor service operations and ensure achievement of targeted customer satisfaction ratings and churn targets.
- Ensure efficient and effective delivery of mobile commerce customer service operations.
- Prepare timely daily, weekly and monthly reports for different stakeholders ensuring timely submission.
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