Candidates should possess minimum of HND / Bachelor's Degrees in any relevant discipline with 1+ years relevant work experience in customer support experience in the media, telecom, or banking sector.
Track record of over-achieving quota.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills,
Ability to multi-task, prioritize, and manage time effectively.

Requirements

Candidates should possess minimum of HND / Bachelor's Degrees in any relevant discipline with 1+ years relevant work experience in customer support experience in the media, telecom, or banking sector.
Track record of over-achieving quota.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills,
Ability to multi-task, prioritize, and manage time effectively.

Duties

Manage large amounts of incoming phone calls.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers and generate sales leads.

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