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Seniority (Transportation, logistics, driving, Non-profit, social work)
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World Food Programme
Non-profit + 1 more
Description
Education:
- Advanced University degree (Master’s or equivalent) in Logistics, Supply Chain Management, International Relations, or related fields.
Experience
- Minimum of four (4) years of progressively responsible experience in fleet or workshop management, logistics, procurement, supply chain, or related fields.
- Experience in customer service, stakeholder engagement, or business development within a humanitarian or operational context is an asset.
- Field experience, preferably in complex emergency settings, managing fleets and workshops, is desirable.
Responsibilities
- Ensure that Global Fleet services are provided to the country offices in the region efficiently.
- Serve as the primary focal point for communication between current and prospective clients and the Global Fleet team, ensuring clear, timely, and efficient information exchange.
- Develop and maintain strong relationships with Country Offices, Regional Bureau, and external partners, promoting transparency and responsiveness.
- Support customer engagement initiatives, including onboarding, capacity-strengthening, and structured feedback mechanisms to drive continuous improvement.
- Prospect and develop new customer relationships, both within WFP and with external partners, to promote Fleet’s service offerings and identify partnership opportunities.
- Contribute to the design and development of new services and partnerships aligned with customer needs and organizational priorities.
- Collaborate with technical and operational teams to streamline workflows, enhance coordination, and strengthen overall service delivery.
- Ensure the accuracy, reliability, and usability of the Global Fleet Portal, promoting sound data management and system functionality.
- Contribute to efforts to enhance customer service procedures and tools through increased digitalization.
- Support the implementation of customer engagement strategies and performance monitoring tools to improve service quality and accountability.
- Contribute to change management and communication efforts aimed at embedding a client-centric culture within Global Fleet operations.
- Support reporting, visibility, and knowledge-sharing initiatives that highlight Global Fleet’s value proposition and operational impact.
- Perform any other duties as required.
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