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Front Desk Officer

Salary rangeConfidential | Contract type: Permanent

You have 6 days left to apply for this job.

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Job Summary

To represent Atomic Energy Council in dealing with customers through handling front facing duties including interacting with customers over the phone, in person, and/or via email. A high level of professionalism must be maintained.
Academic qualifications:
i. A minimum of a Diploma in Office Administration, International Relations & Diplomacy, Hospitality Management, Marketing, Public Relations or any other related field from a recognized university.
ii. A bachelor’s degree (honors) with second class upper and above in the same field will be an added advantage.

Responsibilities

1. Promote a good image of AEC through efficient Front Desk services.
2. Receive and direct visitors and clients to the people and offices they desire to see or go to.
3. Receive and manage telephone calls and/ or mails and provide required information or direct the calls and/or mails to the right receptacy.
4. Receive and disseminate correspondences, suggestions, messages and other information to the relevant offices.
5. Respond to enquiries that come in form of telephone queries and physical inquiries courteously.
6. Create and maintain a front desk log/record book of all visitors and clients by recording their relevant basic data.
7. Listen to client complaints or concerns and work to resolve their issues through the right channels.
8. Communicate with clients about their experiences at Atomic Energy Council and submit periodic reports about the same.
9. Call clients to pick their licenses/permits/certificates of registration.
10.Identify and assess clients’ needs to achieve satisfaction
11.Build sustainable relationships of trust through open and interactive communication with clients.
12.Follow communication procedures, guidelines and policies
13.Maintain office security by following safety procedures and controlling access via the front desk.
14.Maintain an up-to-date staff directory to assist in making immediate contact with them whenever needed internally or externally by visitors or clients as occasion may serve.
15.Maintain staff attendance register.
16.Operate and maintain a switchboard.
17.Maintain external telephone directory.
18.Perform any other duties as may be assigned from time to time

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 2 years
Required languages: English (Spoken: fluent | Written: fluent)
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