The role will also implement business strategy for the monitoring and growth of the Workplace banking scheme customers by providing pro-active management of all schemes to ensure that the customers utilize the facilities, loan repayments are up to date, liaising with the HR managers for check-off deductions and assisting in cross-selling to ensure that the customers utilize as many SBMK products/channels as appropriate.
Customers of this Position
- All staff & External WPB customers
KEY QUALIFICATIONS AND COMPETENCIES:
Knowledge: Skills and Experience required for this Role
Job Knowledge
- Excellent understanding and interpretation of financial information • Working knowledge of the Bank’s products, services • Good understanding of the banking industry trends, regulation, banks processes & operating procedures
Job Experience
- 3 to 5 years’ banking experience in the areas of Sales & Marketing & Relationship Management.
- Credit Risk Management & Branch Operations are added advantages.
- Understanding of the Banking & Financial environment
Education
- A Bachelor’s degree in Banking, Finance or a related Business, statistics field.
Competencies required for this Role
- Dynamic, analytical and self-driven individual with the ability to work under pressure, maintaining a professional and helpful attitude at all times.
- Excellent selling skills – Strong networking skills, for both internal and external networks
- Relationship Management skills with excellent presentation, communication and interpersonal skills
- A passion for performance, team play and achievement in a competitive and dynamic environment.
- Hardworking, strategically minded individual with excellent leadership, organizational, and planning skills
- Commercial awareness and customer focus
- Decision Making, People Management & Conflict resolution skills
- Computer literacy (standard office computer applications)
Sales and Business Development - 20%
- Full responsibility for all product lines and all sales and business development for the schemes business.
- Develop business opportunities and monitor Monitoring scheme loans/check off performance for each scheme on monthly basis with a view of increasing the utilization and minimizing default and ensure that the Bank remains competitive and promptly reacts to changing market conditions and customer needs.
- Ensuring that SBM Bank deductions for global check offs are adopted and following up on any that have not been adopted.
- Deliver and collect confirmed customer loan applications that require employer sanction/confirmation.
- Follow up on Scheme loan repayments/Check off/Salaries.
- Gathering market intelligence on Scheme arrangements to maintain a competitive edge for the bank.
Risk Management - 20%
- Work closely with risk and compliance units to ensure effective controls to mitigate against operational and business risks.
- Ensure implementation and compliance with operational policies and procedures, AML/CFT Policy.
- To ensure Bank policies and procedures are followed – Consistency in adherence to KYC & AML guidelines and application of established policies, processes and tools to achieve optimal efficiency, compliance and cost optimization.
- Timely preparation and submission of all Performance monitoring reports and any other reports that may be required from time to time.
- Monitoring of the facilities and accounts under the Schemes to ensure PAR is maintained at acceptable standards.
Monitoring & Reporting - 30%
- Daily tracking of performance against commitments per branch and highlighting any variances by engaging the branches /supervisor towards contribution to meeting the Consumer Banking/Check Off Scheme performance targets.
- Preparation & Analysis of daily and weekly data/reports to assist Consumer Banking/Check Off Scheme in meeting the performance targets.
- Ensuring WPB RMs issues are closed in a timely manner through active follow up within the service level agreement.
- PAR monitoring and engaging branches on action plans on how to regularize accounts in arrears daily.
- Monitoring the Schemes performance on regular and make necessary recommendations/follow ups as may be required.
Administration - 20%
- Periodic review of MOU performance and making necessary recommendations to the Senior Manager – CB products.
- Induction & Training of branches on all the Consumer/Check Off Scheme bank products and services.
- Monitor Daily Performance reports for branches check off schemes.
Strategic Input & Planning - 10%
- Contributes to the completion of the SBM Bank Branch Banking Operational plan by preparing and implementing a schemes business plan that encompasses strategies for performance.
- Prepares the schemes sector budget for approval and contributes to the overall control of expenditure by monitoring costs and reporting on performance against budget variations.
