BCM Framework, Plans & Testing — 40%

Framework Ownership: Own the Loop DFS BCM framework across all markets, aligned to Group BCM policy, regulatory expectations and recognised international standards.

BIA & BCP Programme: Ensure every critical business unit — Product, Operations, Technology, Finance, Customer Experience, Compliance — maintains current Business Impact Analyses and Business Continuity Plans. Lead annual and ad-hoc reviews.

Testing & Simulations: Run the quarterly call-tree, DR switchover and crisis simulation calendar. Document all results, gaps and remediations. Maintain the central BCM test repository as audit-ready evidence.

DR Alignment: Work with Technology to validate IT Disaster Recovery Plans, RTOs and RPOs against business BCPs. Sign off on alignment annually.

Crisis Management Leadership — 25%

Protocol Design: Design and maintain the Loop DFS Crisis Management protocol; ensure country-level activation protocols are tailored to each jurisdiction and tested.

Crisis Activation & Coordination: Activate the Crisis Management response during major incidents. Coordinate decision-making, communications and recovery across executive, country, technology and customer-facing teams in real time.

Post-Incident Reviews: Lead structured post-incident reviews. Capture lessons learned, drive closure of remediation actions and update BCM and CM documentation accordingly.

Committee Secretariat: Serve as secretary to the Loop DFS BCM and Crisis Management Committee — convene meetings, set agendas, document decisions, and report to the Head TM&R and Group BCM lead.

Reporting & Audit Support — 20%

BCM Reports: Prepare BCM reports for management, Internal Audit, Group BCM and regulators when required. Maintain zero overdue BCM reporting obligations.

Audit Engagement: Lead BCM engagement with Internal Audit, external auditors and Group Risk. Own closure of all BCM-related audit findings within agreed timelines.

MI & Reporting: Produce executive and Board-level reporting on BCM posture, test outcomes and Operational Resilience KRIs.

Team Leadership, Capability & Continuous Improvement — 15%

Team & Champions Network: Lead the BCM Specialist and operate a network of Business Continuity Champions across all Loop DFS markets.

Awareness & Training: Run periodic BCM and Crisis Management awareness training across Loop DFS subsidiaries, tailored to technical and business teams.

Continuous Improvement: Monitor trends in operational resilience, emerging digital risks and regulatory shifts. Keep the BCM and CM programme current.