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Fuzu Ltd
Nairobi, Kenya
Closing: May 7, 2024
19 days remainingPublished: Apr 7, 2024 (12 days ago)
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Assist customers with order placement, tracking, and delivery status inquiries.
Respond to customer inquiries through various channels, including phone, email, and live chat.
Resolve customer complaints and issues in a professional and timely manner.
Collaborate with other internal departments to address customer concerns effectively.
Maintain accurate and detailed customer records in the CRM system.
Identify opportunities for upselling and cross-selling additional products
Monitor customer satisfaction metrics and report feedback to the Customer Experience Officer.
Provide product feedback and insights from customer interactions to relevant departments.
Stay up-to-date with company products, policies, and promotions.
Applications submitted via Fuzu have 32% higher chance of getting shortlisted.