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Customer Experience Jobs in Kenya

95

jobs

Premier Hospital

Customer Experience Officer

Mombasa, Kenya

Closing today

Absa Group Ltd

Customer Experience Designer

Nairobi, Kenya

1 day ago

National Social Security Fund (NSSF)

Principal, Marketing / Member Customer Experience Officer

Nairobi, Kenya

2 days remaining

National Social Security Fund (NSSF)

Senior Assistant, Marketing / Member & Customer Experience Officer

Nairobi, Kenya

2 days remaining

Ngao Credit Limited

Only on Fuzu

Customer Success Officer - Nairobi HQ

Nairobi, Kenya

5 days remaining

Nala

Fast Apply
Only on Fuzu

Payment Operations Analyst

Nairobi, Kenya

Closing today

Ngao Credit Limited

Only on Fuzu

Relationship Officer - Kitengela Branch

Thika, Kenya

3 days remaining

Ngao Credit Limited

Only on Fuzu

Relationship Officer - Eldoret Branch

Thika, Kenya

3 days remaining

Ngao Credit Limited

Only on Fuzu

Relationship Officer - Kisumu Branch

Thika, Kenya

3 days remaining

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Ngao Credit Limited

Only on Fuzu

Relationship Officer - Nairobi CBD Branch

Thika, Kenya

3 days remaining

Country / Region

Africa
Nigeria
Uganda

Fuzu

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Customer Experience Officer

Closing: Dec 9, 2023

Closing today

Published: Nov 27, 2023 (12 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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MINIMUM REQUIREMENTS/ QUALIFICATIONS

  • Minimum education level of Diploma/Degree in hospitality or related field.
  • Customer Care training.
  • 3 Years working experience , 1 year in a supervisory role.


Responsibilities

MINIMUM REQUIREMENTS/ QUALIFICATIONS

  • Minimum education level of Diploma/Degree in hospitality or related field.
  • Customer Care training.
  • 3 Years working experience , 1 year in a supervisory role.


  • Ensuring every customer of premier hospital receives the premier experience.
  • Manning the customer experience desk, handling inquiries and information management in line with customer requirements.
  • Responsible for facilitation of smooth operations in the Outpatient department ensuring a “Conveyor – belt” like, cynical movement of patients in the shortest time possible.
  • Ensuring the accurate use and compliance of QMS throughout the hospital.
  • Welcoming patients and showing them around.
  • Ensure timely response to inquiries by patients, prospective patients, and visitors in a courteous manner.
  • Management of doctors on duty and room allocation, be aware of the doctors on duty and doctors expected and their time of arrival.
  • Enquiry management and recording for recommendation of most sought for services.
  • Managing inbound and outbound calls.
  • Ensuring strict client service standards and etiquette are maintained by all staff in the hospital.
  • Patient appointment management.


Tags

Customer support, client care jobs

Health care, medical industry jobs

Mid-level jobs

Jobs in Mombasa

Jobs in Kenya

Customer support, client care jobs in Mombasa

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