The Nairobi Hospital
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The Nairobi Hospital
Health care + 1 more
Description
The overall purpose of this job is to receive and provide assistance to guests in the hospital inline with established customer service standards.
Requirements
▪ Bachelors ‘s Degree or Diploma in Front Office Operation /Information studies/Public
Relation /Customer Service / Business Management or equivalent qualification from a
recognized institution.
▪ Computer Literate.
▪ Minimum of (four) 4 years’ relevant experience.
▪ Experience in a hospital environment is an added advantage Responsibilities
a) Receive guests as the first point of contact for visitors into the Hospital and provide them
with information;
b) Receive, attend to and escalate client complaints and follow-up on actions to ensure closure;
c) Log in customer feedback into the online system;
d) Check the log sheet to ensure every team member has put in the expected hours;
e) Provide training on customer service to departments on need basis;
f) Conduct monthly customer service loyalty scores by compiling the analysis to ensure each
department has met the set standard;
g) Carry out regular audit on telephone etiquette;
h) Participate in marketing and CSR activities; and
i) Any other responsibilities that may be assigned to the jobholder by the supervisor from time
to time.Start hiring with Fuzu
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