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Customer Service Jobs in Kenya

110

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Old Mutual

Customer Service Officer

Mombasa, Kenya

Closing today

Old Mutual

Customer Service Officer - Eldoret

Eldoret, Kenya

Closing today

Standard Bank Group

Banker, Executive - Nyali

Mombasa, Kenya

1 day remaining

Standard Bank Group

Banker, Executive - Naivasha

Naivasha, Kenya

1 day remaining

Standard Bank Group

Banker, Executive - Nairobi

Nairobi, Kenya

1 day remaining

Absa Group Ltd

SME Relationship Manager

Nairobi, Kenya

Closing today

The Chequered Flag Limited

Only on Fuzu

Workshop Manager

Nairobi, Kenya

11 days remaining

Ngao Credit Limited

Only on Fuzu

Customer Success Officer - Nairobi HQ

Nairobi, Kenya

8 days remaining

Old Mutual

Call Centre Nurse Aide

Nairobi, Kenya

1 day ago

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Ngao Credit Limited

Only on Fuzu

Relationship Officer - Thika Branch

Thika, Kenya

6 days remaining

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Fuzu

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Customer Service Officer

Closing: Dec 6, 2023

Closing today

Published: Nov 29, 2023 (7 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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SKILLS AND COMPETENCIES

  • Basic Underwriting skills and product knowledge.
  • Customer service skills.
  • Good Communication Skills.
  • Computer Literate.

QUALIFICATIONS (Academic, Professional, Experience)

Qualifications:

  • Degree preferably insurance.

Experience:

  • 1 year and above.


Responsibilities

SKILLS AND COMPETENCIES

  • Basic Underwriting skills and product knowledge.
  • Customer service skills.
  • Good Communication Skills.
  • Computer Literate.

QUALIFICATIONS (Academic, Professional, Experience)

Qualifications:

  • Degree preferably insurance.

Experience:

  • 1 year and above.


  • Enforce underwriting controls.
  • Ensure clean and accurate data capture.
  • Timely preparation of quotations and follow up.
  • Debiting of premiums and processing of policy documents within set timelines.
  • Processing and checking of underwriting Documents.
  • Issuing & signing of Motor Certificates and Yellow cards.
  • Ensure that work is done within the set standards of service and TAT.
  • Give quality customer service to all clients.
  • Safe keeping of security documents.
  • Daily scanning and indexing of mails.
  • Initiating motor valuation and follow up.
  • Adherence to the credit control policy.
  • Follow up renewals and ensure maximum retention of profitable accounts.
  • Timely processing refunds and follow up.
  • 100% Adherence to the authority matrix.
  • Ensure registry is fully maintained, orderly and up to date.
  • Ensure compliance of AML and PEP guidelines.
  • Ensure cross sale and up sale opportunities are maximized.
  • Perform any other duties as may be required by the management.


Tags

Customer support, client care jobs

Banking, microfinance, insurance industry jobs

Mid-level jobs

Jobs in Mombasa

Jobs in Kenya

Customer support, client care jobs in Mombasa

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