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Jobs and Vacancies in Limuru, Kenya

398 jobs found

Oasis Outsourcing

Spanish‑Speaking Customer Support Representatives

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Oasis Outsourcing

Outsourcing + 1 more

Spanish‑Speaking Customer Support Representatives

Nairobi • Kenya
Job details
Description
Customer Support Representative – Spanish

Location: Westlands, Nairobi Kenya (On‑site )

Employment Type: Full‑time

Languages Required: Fluent Spanish & English


✅ Requirements

  • Fluency in Spanish and English (spoken and written) – mandatory

  • 2+ years of call center or BPO experience, preferably voice‑based support

  • Strong understanding of call center KPIs, metrics, and customer handling techniques

  • Excellent communication, active listening, and problem‑solving skills

  • Ability to handle high call volumes and challenging customer interactions

  • Comfortable working shifts, weekends, and public holidays

  • Proficiency in CRM tools, call handling systems, and basic computer applications


Responsibilities

📞 Key Responsibilities

  • Handle high‑volume inbound and outbound calls from Spanish‑ and English‑speaking customers

  • Resolve customer inquiries, complaints, and service issues in line with SLAs and quality standards

  • Provide accurate product, service, and account information using multiple systems

  • Maintain professional call handling, tone, and compliance at all times

  • Document call interactions clearly and accurately in CRM systems

  • Consistently meet or exceed AHT, CSAT, FCR, quality, and attendance targets

  • Escalate complex issues appropriately while ensuring customer satisfaction



Tags
Customer support, client careOutsourcing, leasingMid-levelKenya

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