Build, lead and continuously develop the Global Admin HUB and its team in Nairobi
Lead the recruitment, onboarding and training of HUB team members in coordination with Head Office
Manage the day-to-day operations of the HUB and provide operational supervision, guidance and support to the teams
Ensure timely, efficient and high-quality service delivery in accordance with agreed Service Level Agreements
Support the phased transition and integration of operational processes and systems into the HUB
Act as a key liaison between the HUB, Country Offices and Head Office, ensuring effective communication, coordination and alignment across workflows
Coordinate the resolution of operational issues together with HUB teams and relevant country stakeholders
Ensure compliance and quality assurance across HUB-managed processes in line with internal procedures, controls and audit requirements
Drive continuous improvement of HUB operations and adapt processes in line with WHH’s digital transformation
Contribute as a key operational stakeholder and member of the ZAMI Core Team, identifying risks and challenges, sharing lessons learned and supporting successful implementation
Coordinate the documentation and exchange of lessons learned and good practices between the HUB and Head Office

Your profile

A university or technical college degree in a relevant field
2–5 years of relevant professional experience, ideally gained in countries of the Global South
Experience in coordinating and organizing operational processes; experience in financial processing of projects is an advantage
Strong leadership and people management skills, with the ability to guide and develop a diverse team
Strong organizational and coordination skills and the ability to manage multiple stakeholders and operational priorities
A collaborative and solution-oriented working style, combined with initiative and sound decision-making skills
Strong intercultural communication and negotiation skills and the ability to work effectively across countries and organizational units
You recognize the growing value of data in your field and are eager to build your awareness and skills to incorporate data-informed approaches into your work
Excellent English language skills; knowledge of an additional international language, particularly French or Arabic, is an advantage

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