Min Qualification: Graduate in Business or related field

• Excellent stakeholder management, interpersonal, and communication skills.
  
• Presentation skills.
  
• At least 2 years experience in logistics industry.
  
• Customer orientation/Collaboration/Agility.
  
• Be able to effectively prioritise workload.
  
• Ability to work under pressure keeping quality in focus.
  
• Well-organized, and Self-Initiated.
  
• Strong cost conscious and optimization mindset.
  
• Proper understanding of INCOTERMS, Customs Documentation, and import/export processes.
  
• Experience in handling perishables/cold chain logistics will be an added advantage.
  

• Be the primary point of contact for assigned key clients and ensure smooth execution of the end-to-end shipment lifecycle.
  
• Onboard customers and build strong and collaborative relationship with both established and new customers.
  
• Co-ordinate with internal/external stakeholders to ensure excellent service delivery to guarantee sustainable business relationships with both the agents and the clients.
  
• Drive the team’s operations by planning duties with field team and other functions as when they arise. Follow up to ensure work is done effectively and efficiently to the client’s satisfaction.
  
• In liaison with the Head of Department, execute business development strategies.
  
• Keep track of the P&L of all jobs handled to ensure we remain profitable.
  
• Flag any direct or indirect costs that have a negative impact to profitability.
  
• Offer solutions to customer queries and disputes.
  
• Execute the company’s overall objective through collaboration with other team members, other functions, and supervisor/department head.
  
• Coordinate CHB, VAS, Trucking, Warehousing, and any other services as may be requested by customer/line manager.
  
• Capture Voice of Customer frequently and provide feedback to the team to improve performance and experience.
  
• Handle system updates and customer requests in accordance with defined processes.
  
• Lead Digital adoption discussions with customers.
  
• Performance reviews with customers.
  
• Upselling & cross selling of LnS opportunities.
  
• Other ad hoc assignments as may be given to you by your line manager.