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Customer Service Associate
Nairobi
• Kenya
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CIC Insurance Group, Mogo Kenya Limited , Mwananchi Credit Limited, National Bank of Kenya, Oasis OutsourcingProfession
Industry
© Fuzu Ltd
Telecommunications
Description
resolving complaints,
providing accurate information about products and services through phone, email, or chat.
The representative ensures a positive customer experience by delivering professional, efficient, and timely support.
NB: For better training and follow up of progress the company provides accommodation to agents
Responsibilities
Answer incoming customer calls and respond to inquiries in a professional manner.
Meet performance targets such as call handling time, quality, and customer satisfaction.
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