Location: Westlands, Nairobi Kenya (On‑site )

Employment Type: Full‑time

Languages Required: Fluent Spanish & English

✅ Requirements

• Fluency in Spanish and English (spoken and written) – mandatory
  

• 2+ years of call center or BPO experience, preferably voice‑based support
  

• Strong understanding of call center KPIs, metrics, and customer handling techniques
  

• Excellent communication, active listening, and problem‑solving skills
  

• Ability to handle high call volumes and challenging customer interactions
  

• Comfortable working shifts, weekends, and public holidays
  

• Proficiency in CRM tools, call handling systems, and basic computer applications