Process Improvement

Minimum Education:

* Master’s degree

Minimum Experience

Over 10 years’ experience in Business Process Management, Project/Program/ Portfolio Management and Change Management

Critical Competencies

• Excellent interpersonal, negotiation, coaching, verbal, and written communication skills, as well as tact, diplomacy, and the ability to maintain strict confidentiality
  
• Ability to manage key stakeholder expectations, concerns, and to identify and mitigate project risk as required
  
• Viewed as a trusted advisor, to the business, with a successful track record in building and maintaining strong relationships at all levels of the organization
  
• Ability to positively influence others in a desired direction to achieve identified outcomes without direct lines of authority
  
• Attention to detail and passion for delivering outstanding service
  
• Ability to simplify complex things and make them simple to execute
  
• Ability to coach and influence at all levels within the organization
  
• Ability to multi-task and work independently as well as part of a team
  
• Self-motivated
  
• Ability to effectively detect, surface, and resolve conflicts among individuals and/or work groups
  
• Ability to drive and maintain employee engagement across a large organization
  
• Ability to coordinate delivery of work activities and deliver the objectives
  
• Ability to communicate ideas both orally and in writing to influence others using face to face conversations, formal presentations, and group discussion
  
• Ability to recognize the appropriate style, level of detail, and message for the audience
  
• Ability to identify concerns before they become problems, and to propose solutions to the concerns
  

Minimum Education:

* Master’s degree

Minimum Experience

Over 10 years’ experience in Business Process Management, Project/Program/ Portfolio Management and Change Management

Critical Competencies

• Excellent interpersonal, negotiation, coaching, verbal, and written communication skills, as well as tact, diplomacy, and the ability to maintain strict confidentiality
  
• Ability to manage key stakeholder expectations, concerns, and to identify and mitigate project risk as required
  
• Viewed as a trusted advisor, to the business, with a successful track record in building and maintaining strong relationships at all levels of the organization
  
• Ability to positively influence others in a desired direction to achieve identified outcomes without direct lines of authority
  
• Attention to detail and passion for delivering outstanding service
  
• Ability to simplify complex things and make them simple to execute
  
• Ability to coach and influence at all levels within the organization
  
• Ability to multi-task and work independently as well as part of a team
  
• Self-motivated
  
• Ability to effectively detect, surface, and resolve conflicts among individuals and/or work groups
  
• Ability to drive and maintain employee engagement across a large organization
  
• Ability to coordinate delivery of work activities and deliver the objectives
  
• Ability to communicate ideas both orally and in writing to influence others using face to face conversations, formal presentations, and group discussion
  
• Ability to recognize the appropriate style, level of detail, and message for the audience
  
• Ability to identify concerns before they become problems, and to propose solutions to the concerns
  

• Facilitating the delivery of high profile business transformation projects through creation of a linkage between the One Equity Business Transformation Strategy and programs/projects execution, and operationalisation.
  
• Interact and manage relationship with all levels of management and be able to document existing processes, manage and analyze data, and recommend improved/digitised business processes
  
• Use knowledge and previous experience understanding of process improvement approaches to train and/or facilitate working sessions to document business processes and business requirements and follow through to execution
  
• Provide practical expertise on training and technical assistance in business process analysis, change management, and other performance improvement techniques
  
• Lead the analyses of the Group’s operations, business processes, and organizational structures using business process reengineering and improvement methods and tools
  
• Support implementation of projects and change requests using project and change management approaches and interact with staff, management and executives to accomplish project and business objectives
  
• Work in a team environment and provide business process management expertise to project work streams and BAU process improvements
  
• Provide guidance and advice to senior leaders and officers on the most effective and efficient use of resources to ensure positive and measurable outcomes
  
• Manage and maintain a business processes repository and coordinate updates to the inventory working with various Operations departments, businesses, and risk teams
  
• Run reports on process reviews and coordinate annual risk refresh activity with Business and Risk teams
  
• Identify opportunities to improve work processes, enhance quality of service and productivity, and communicate opportunities to the departmental head
  
• Develop and monitor scorecards and other tools to measure success of process improvement initiatives across departments
  
• Support the development and implementation of policies and procedures necessary to support operational processes
  
• Support the development of service levels agreements
  
• Stay abreast of leading practices for business process documentation and execution
  
• Champion process improvement methodologies (e.g., Lean, and Six Sigma, BPMN 2.0, ), Total Quality Management (TQM), 5 Whys analysis, Plan Do Check Act (PDCA))
  
• Support a culture focused on customer service, continuous improvement, and performance measurement
  
• Foster a process based culture by performing the following organizational processes: communication, customer relationship management, performance management, performance measurement, knowledge management, people development
  
• Use feedback system to enhance business performance and organizational effectiveness
  
• Partner with functional teams to share continuous improvement best practices
  
• Coach the other teams on process improvement practices; understand how to drive behavior change and adoption for new/changed processes