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Product Manager, Base And Payments - Digital Financial Services Division

Closing: Apr 11, 2024

This position has expired

Published: Apr 3, 2024 (9 days ago)

Job Requirements

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Job Summary

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The successful candidate should have the following:

  • A Bachelor's degree in Business, Technology or Engineering related field experience.
  • Professional qualification in Product Management, Project Management, AGILE Practices certification will be an added advantage.
  • At least five years experience in the financial services sector, including experience in the following areas:
    • Product management
    • Customer insights and analysis
    • Stakeholder management
    • Project Management 
    • Delivery of mobile financial products and services in a high growth environment
    • Mobile Money or Payments or Lending Platform Support

The preferred candidate will possess the below skills and attributes:  

  • Passionate about and with solid experience in the development & integration of digital technology platforms
  • Commercially minded and experienced in interpreting business requirements into meaningful technical functionalities.
  • Proven ability to collaborate with other team members across boundaries and contribute productively to the team’s work and output, demonstrating respect for different points of view.
  • Self-motivated and results-focused
  • Conversant with emerging technologies and new digital business models


Responsibilities

The successful candidate should have the following:

  • A Bachelor's degree in Business, Technology or Engineering related field experience.
  • Professional qualification in Product Management, Project Management, AGILE Practices certification will be an added advantage.
  • At least five years experience in the financial services sector, including experience in the following areas:
    • Product management
    • Customer insights and analysis
    • Stakeholder management
    • Project Management 
    • Delivery of mobile financial products and services in a high growth environment
    • Mobile Money or Payments or Lending Platform Support

The preferred candidate will possess the below skills and attributes:  

  • Passionate about and with solid experience in the development & integration of digital technology platforms
  • Commercially minded and experienced in interpreting business requirements into meaningful technical functionalities.
  • Proven ability to collaborate with other team members across boundaries and contribute productively to the team’s work and output, demonstrating respect for different points of view.
  • Self-motivated and results-focused
  • Conversant with emerging technologies and new digital business models


  • Drive growth and performance of the bank’s digital payments and savings products through customer acquisition, driving usage and retention.
  • Develop and execute a comprehensive product strategy for digital payments and savings products, aligning with the overall goals of the Digital Financial Services Division.
  • Identify opportunities for product enhancements, new features, and innovative solutions to meet customer needs and drive engagement.
  • Collaborate with internal stakeholders, including technology, marketing, and finance teams, to ensure successful product development and launch.
  • Implement customer acquisition strategies to grow the user base for digital savings products.
  • Analyze customer behavior, preferences, and feedback to refine and optimize product offerings for increased customer retention.
  • Work closely with marketing teams to develop campaigns and promotions that attract and retain customers.
  • Collaborate with lending teams to ensure a seamless integration of digital payments and savings products with lending services.
  • Develop and implement strategies to encourage customers to utilize the lending services based on their payments and savings behavior and financial needs.
  • Utilize data analytics to monitor key performance indicators (KPIs) and assess the success of digital payments and savings products and lending initiatives.
  • Use market insights to identify opportunities for differentiation and innovation within the digital payments, savings, and lending space.
  • Assesses market competition by comparing the bank’s products to competitors' products within the financial services industry.


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