Published

Customer Service Jobs in Nigeria

424

jobs

MTN Nigeria

Partner - Client Success ME And Nursery East

Lagos, Nigeria

MTN Nigeria

Partner - Client Success ME And Nursery LSW

Lagos, Nigeria

Mkobo Microfinance Bank

Customer Success Officer

Lagos, Nigeria

Esosa Food Systems

Customer Engagement Officer

Lagos, Nigeria

Esosa Food Systems

Sales Driver - Delta

Nigeria

LemFi

Quality Assurance Specialist, Customer Support

Lagos, Nigeria

LemFi

Customer Support Representative

Lagos, Nigeria

Glovo

Live Operations Manager - SSA Sub - Saharan Africa

Lagos, Nigeria

Value Edge Management Service Limited

Customer Experience Manager

Lagos, Nigeria

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Kuda Bank

Contact Center Agents (Hausa Or Igbo)

Lagos, Nigeria

Partner - Client Success ME And Nursery East

Closing: Apr 5, 2024

8 days remaining

Published: Mar 26, 2024 (2 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Requirements
Education:
  • First Degree or equivalent in Social or Management Science (Accounting/Finance-related degrees preferred)
  • Fluent in English
  • Service management certification (added advantage).

Experience:
3 - 7 years of experience, which includes;

  • Experience in B2B Tech/Telecoms Customer Care/Service, Customer Success;
  • Experience working with a customer-facing team
  • Experience in a customer service environment in the telecommunications industry.
  • Experience working in a structured medium or large enterprise organization 
  • Experience in billing, credit, collections, and debt management roles
  • Advanced proficiency in the use of Microsoft Excel spreadsheets, MS Word, MS Outlook, Google applications, and AI tools
  • Membership in professional customer service and relationship associations will be an added advantage.
  • Relationship Management or Stakeholder Management.
Responsibilities
Requirements
Education:
  • First Degree or equivalent in Social or Management Science (Accounting/Finance-related degrees preferred)
  • Fluent in English
  • Service management certification (added advantage).

Experience:
3 - 7 years of experience, which includes;

  • Experience in B2B Tech/Telecoms Customer Care/Service, Customer Success;
  • Experience working with a customer-facing team
  • Experience in a customer service environment in the telecommunications industry.
  • Experience working in a structured medium or large enterprise organization 
  • Experience in billing, credit, collections, and debt management roles
  • Advanced proficiency in the use of Microsoft Excel spreadsheets, MS Word, MS Outlook, Google applications, and AI tools
  • Membership in professional customer service and relationship associations will be an added advantage.
  • Relationship Management or Stakeholder Management.

Mission

  • Ensure top-quality client service and support in the areas of EB Products fulfillment and service management tasks.

Description

  • Ensure zero bad debt on accounts through accurate account and product set-ups on the systems.
  • Drive credit allocation, collections, and debt management processes across all assigned clients’ accounts.
  • Constant analysis of Managed customer database for revenue and debt management.
  • Work with product, UAT, and support teams to validate new products, new systems, and upgrades.
  • Generate relevant reports as required by the business.
  • Ensure quality assurance validation is carried out on accounts worked on in the course of each month.
  • Ensure prompt service delivery by adhering to agreed SLAs.
  • Ensure resolution of incidents raised by clients via FCR or further escalation to 2nd-level incident management.
  • Liaise with support teams (within and outside EB) in order to resolve any customer-identified issue.
  • Perform service fulfillment for enterprise customers (i.e., activation, SIM swaps, migrations, etc.).
  • Achieve at least an 80% score in EB Customer Satisfaction internal surveys.

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