Officer - Banking and Reconciliation

Experience working in a medium-sized organization.
Experience in a call center (Prepaid & Postpaid) environment
Experience in a Customer Service-related role
Experience in Data Analysis, Reconciliation and Reporting using basic tools, e.g. Excel, SAS, SQL, etc.
Experience working with at least one Billing System as a customer facing function
Experience in Customer Relationship Management tool
Understands Prepaid and Postpaid Charging concepts.
Attention to details

Responsibilities

Reconciliation
- Reconcile customer bank statements with internal financial records, identifying discrepancies and resolving issues.
- Conduct daily checks on digital payment platform reports to reconcile payment gateway transactions for onward processing of refunds.
- Capture successful transactions (Airtime/Data) that are unfulfilled for various payment options (Bank Pay/USSD/Card/NQR/MoMo) via channels like eShop and myMTN App.
- Conduct daily reconciliation of unfulfilled transactions for MoMo and share with relevant stakeholders for refunds.
- Conduct daily reconciliation of eShop revenue streams (Device/Data) to ensure alignment with the payment gateway platform.
Transaction Verification
- Verify transactions such as payments, receipts, and transfers to ensure accuracy and legitimacy.
- Investigate and resolve discrepancies such as missing payments or incorrect transactions.
- Process daily chargeback transactions from payment processors, banks, fintech's and validate each case by providing successful transaction evidence or rejecting invalid claims.
Effectively identify, resolve customer queries with timely follow‑through and feedback, while maintaining required service quality standards.
Engage and Manage customers complaints on erroneous bank recharges from all Nigerian banks, convenient channels, and trade partners, collaborating with partners/banks for resolution.
Efficiently support key account partnering banks on payment complaints.
Receive payment advice from CRX/SME account officers, partners, sales partners, and frontline staff for adoption into clients’ accounts.

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Officer - Banking and Reconciliation

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