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Team Member, Middleware Management

Closing: Nov 24, 2022

This position has expired

Published: Nov 17, 2022 (23 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

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Job Objective(s)

  • To manage the bank’s middleware and ESB-related applications and ensure 100% uptime.
  • Proactive routine maintenance of application servers (ESB).

Minimum Educational Qualification

  • First Degree in any IT-related field.
  • Minimum of 3 years work experience required

Knowledge & Skills Required:

  • Hands-on experience working in an applications production support/application development environment.
  • Project coordination skills, including organizing, prioritizing and tracking all phases of a project.
  • Understand how to support applications ran on ESB environment.
  • Trend monitoring for transactions performed on major applications hosted on the middleware platform.
  • Strong UNIX/Linux, AIX operating system administration.
  • Collaborative skills: Ability to work with cross-functional teams.
  • Organizational skills: Ability to multi-task, effectively prioritize work, and adapt during pressured situations. 
  • Problem-solving skills: must be naturally curious and creative individuals with a drive to proffer solutions to problems, as well as with a passion for innovation.
  • Firm Grasp of Structured Query Language (SQL).
  • Customer experience and issue resolution.
  • Excellent leadership skills.
  • Interpersonal relationship management.


Responsibilities

Job Objective(s)

  • To manage the bank’s middleware and ESB-related applications and ensure 100% uptime.
  • Proactive routine maintenance of application servers (ESB).

Minimum Educational Qualification

  • First Degree in any IT-related field.
  • Minimum of 3 years work experience required

Knowledge & Skills Required:

  • Hands-on experience working in an applications production support/application development environment.
  • Project coordination skills, including organizing, prioritizing and tracking all phases of a project.
  • Understand how to support applications ran on ESB environment.
  • Trend monitoring for transactions performed on major applications hosted on the middleware platform.
  • Strong UNIX/Linux, AIX operating system administration.
  • Collaborative skills: Ability to work with cross-functional teams.
  • Organizational skills: Ability to multi-task, effectively prioritize work, and adapt during pressured situations. 
  • Problem-solving skills: must be naturally curious and creative individuals with a drive to proffer solutions to problems, as well as with a passion for innovation.
  • Firm Grasp of Structured Query Language (SQL).
  • Customer experience and issue resolution.
  • Excellent leadership skills.
  • Interpersonal relationship management.


  • Check and treat all logs/email escalations within the SLA i.e. issue resolution, enquiries, complaints and re-routing to responsible units where applicable.
  • Routine housekeeping - Backup of logs periodically (daily weekly etc.), clean up space on the servers etc.
  • Update the Platform checklist that contains all specifics to be carried out on each platform on said dates.
  • Ensure the platforms are up and functional at all times.
  • Ensure all user platforms are optimized and functioning optimally.
  • Escalate all issues to the team lead in a timely and explicit manner.
  • Track Project Management deliverables to ensure all milestones are delivered and project remains on track.
  • Ensure the timely development and deployment of innovative solutions for the unit.
  • Ensure that vendor related projects are monitored strictly to meet set deadlines.
  • Engage stakeholders to understand requirements when developing solutions for the various units.
  • Monitor fraud prevention solutions across all applications deployed on the middleware applications.
  • Weekly Review and reporting of projects, Issues and collection mandates.
  • Group Digital Banking Monthly Performance Report.
  • Group Digital Banking Monthly Channel Adoption Report.
  • Review daily transaction status reports to identify reasons for failures and ways to avoid them.
  • Provide AD HOC reports when required.
  • Provide technical support for middleware applications such as IBM ESB, IBM ACE etc. (Installation, configuration, testing, supporting Issue resolution activities related to the design and functionality of ESB.)
  • Monitor middleware systems to ensure high availability and 100% uptime.
  • To ensure all routine/periodic housekeeping functions are carried out when due.
  • Vendor Management - Ensure fluid engagements with all 3rd party support providers (Vendors) to increase content on the platforms and ensure they are stable.
  • Deploy, administer, support and maintain middleware applications to enable communication between financial applications on diverse platforms with varying interfaces.
  • Ability to communicate in a clear and concise manner and success work in Integrated Product Teams.
  • Ability to meet deadlines and manage multiple, dynamic priorities.


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