● Excellent Communication and Interpersonal Skills

● Strong Organisational and Time Management Skills

● Customer Service–Oriented Mindset

● Ability to Work Independently and Take Initiative

● Basic Reporting and Record-Keeping Skills

● Proficiency in Microsoft Office / Google Workspace

● Proficiency in WhatsApp, Email, and Digital Communication Tools

● Willingness to Learn and Grow in Estate & Property Management

● Added advantage – trained ISO 9001:2015 awareness

● Run the daily operations of Unity Silver Hill Estate to ensure smooth and efficient

service delivery.

● Act as a first point of contact for residents’ inquiries, feedback, and minor complaints.

● Assist in coordinating on-site staff including security, cleaners, gardeners, and other

service providers.

● Monitor cleanliness, landscaping, and general upkeep of common areas.

● Assist in enforcing estate rules, policies, and standard operating procedures.

● Maintain accurate and up-to-date estate records, registers, and logs.

● Compile basic daily, weekly, and monthly operational reports.

● Assist in coordinating maintenance works, inspections, and minor repairs.

● Support resident communication through notices, WhatsApp messages, emails, and

circulars.

● Assist in organising community engagements, and events.

● Support data collection on incidents, complaints, and service performance.

● Escalate operational issues to the Assistant General Manager when required.

● Assist the Estate Manager with administrative and operational tasks as needed.