Role/person specification

Qualification

• Bachelor’s degree in Business, Finance, Economics, or related field (Master’s an advantage).
  

Experience

• 5–7 years’ experience in retail banking, with at least 3 years in deposit mobilization or product management
  

Knowledge And Skills

• Proven track record in driving portfolio growth and process improvements.
  
• Strong knowledge of banking regulations, KYC/AML requirements, Prudential Guidelines and digital onboarding solutions.
  
• Proficiency in handling large datasets with strong SQL and data mining skills; able to extract, analyze, and interpret complex data to generate actionable insights, and present findings in a clear, structured manner to inform product decisions and guide implementation.
  
• Excellent communication and interpersonal skills, with the ability to effectively engage with customers and colleagues.
  
• Strong problem-solving abilities, attention to detail, and the capacity to navigate complex issues efficiently.
  
• Proficiency in digital platforms and banking products/services, with the capability to adapt to new technologies and systems.
  
• Knowledge of compliance and risk management practices, including regulatory requirements and industry standards.
  
• Ability to multitask, prioritize tasks effectively, and manage time efficiently in a fast-paced environment.
  
• Previous experience in customer support or banking operations is preferred, with a demonstrated track record of delivering high-quality service and driving positive outcomes.
  

• Oversee performance of savings accounts and term deposit products, ensuring achievement of business growth targets.
  
• Monitor product profitability, customer uptake, and retention trends, recommending pricing and product enhancements.
  
• Ensure accurate reporting and analysis of liability portfolio performance.
  

Onboarding Process Oversight

• Drive efficiency in customer onboarding processes to ensure speed, accuracy, and compliance with KYC/AML regulations.
  
• Partner with Operations, IT, and Compliance teams to continuously improve digital and branch onboarding journeys.
  
• Monitor and address risks or bottlenecks in the onboarding process to enhance customer experience.
  

Business Development & Customer Experience

• Develop and execute initiatives to increase savings mobilization and term deposit acquisition.
  
• Work with Relationship Managers and branch staff to promote deposit products effectively.
  
• Enhance customer education and engagement on product features, benefits, and digital access.
  

Risk & Compliance Management

• Ensure adherence to regulatory requirements, internal policies, and audit recommendations.
  
• Monitor portfolio risks, including fraud, operational lapses, or compliance breaches.
  
• Implement corrective measures to mitigate identified risks.
  

Leadership & Collaboration

• Provide guidance and support to branch teams on savings and deposit product positioning.
  
• Collaborate with Marketing to develop campaigns that drive uptake and retention.
  
• Train staff on product knowledge, onboarding processes, and customer engagement best practices.
  

Additional Responsibilities:

• Handle other operational tasks as assigned by leaders to support overall departmental objectives.