Requirements

• Bachelor’s degree in Business, Finance, Risk Management, or related field; MBA or professional certification is a plus.
  
• Minimum 7–10 years’ experience in credit risk operations, field verification, or related functions, ideally in fintech, banking, or microfinance.
  
• Proven track record of leading large field or distributed teams across multiple regions.
  
• Strong understanding of loan underwriting, KYC/AML, and regulatory compliance.
  
• Operationally excellent with experience in process design, execution, and improvement.
  
• Tech-savvy; comfortable leveraging digital tools to manage and scale field operations.
  
• Excellent leadership, problem-solving, and communication skills.
  

Strategy & Leadership

• Define and execute the overall strategy for customer and business field verification within the Loans Department.
  
• Lead, coach, and develop a distributed team of field verification officers, supervisors, and regional leads.
  

• Drive process improvements to ensure scalable, efficient, and compliant field verification.
  

Operational Excellence

• Oversee field verification of loan applicants, guarantors, and businesses across Nigeria.
  
• Implement technology-driven verification tools (geo-tagging, mobile apps, photo capture, digital checklists).
  
• Monitor verification turnaround times, accuracy rates, and efficiency KPIs.
  

• Manage relationships with third-party verification partners, where applicable.
  

Risk & Compliance

• Partner with Risk, Compliance, and Credit teams to ensure field verification processes meet CBN regulatory standards and internal policies.
  
• Identify fraud red flags and escalate appropriately to safeguard loan portfolio quality.
  

• Ensure consistent documentation and audit readiness.
  

Stakeholder Management

• Collaborate with Credit, Risk, Operations, and Product teams to align verification practices with business needs.
  
• Provide insights from field operations to influence credit policy and product design.
  
• Serve as the point of accountability for verification-related matters in the Loans Department.