Required Qualifications and Experience

The consultant should have:

• Proven experience designing and implementing digital beneficiary feedback or accountability systems.
  
• Strong background in Information Communication & Technology for Development (ICT4D), CRM workflows, or case management systems within NGOs or humanitarian settings.
  
• Demonstrated understanding of safeguarding, confidentiality, and accountability to affected populations.
  
• Hands‑on experience with SMS, automation, dashboards, and reporting tools.
  
• Ability to deliver high-quality outputs within tight timelines.
  

Academic Qualifications

The consultant should possess:

• A minimum of a Bachelor’s degree in Information Technology, Computer Science, Information Systems, Data Science, ICT4D, or a related field.
  
• A Master’s degree in a relevant discipline will be an added advantage.
  

Professional Experience

The consultant should demonstrate:

• At least 7–10 years of professional experience in digital systems design, ICT4D, CRM platforms, or case management systems.
  
• Proven experience designing and deploying digital beneficiary feedback, complaints handling, or accountability systems within NGOs, humanitarian, or development contexts.
  
• Hands-on experience with SMS/USSD platforms, workflow automation, dashboards, reporting, and integrations.
  
• Demonstrated experience working with safeguarding, accountability to affected populations (AAP), and data protection frameworks.
  
• Experience working in complex, multi-stakeholder environments, preferably within East Africa or similar contexts.