• Serve as client’s advocate and trusted advisor on financial matters.
  
• Handle all client enquiries effectively and resolve complaints appropriately.
  
• Build relationships with customers and organizations.
  
• Build good relationship with business heads to drive products sales and acquisition within identified markets.
  
• Build, strengthen, and leverage internal networks, alliance partnerships and relationships.
  
• Sell, Cross-sell and Upsell the Bank’s products for optimum build-up of revenue.
  
• Implement marketing strategies / programs laid out by the Bank to boost profit.
  
• Listen to customer requirements and present appropriate solutions to make a sale.
  
• Achieve set deposit targets / Contributions by acquiring business / investment deals from Individuals and Corporate entities.
  
• Source clients for both savings, Current and fixed deposit accounts in line with set target.
  
• Create quality risk assets to meet set targets.
  
• Package customers’ credit requests in line with credit policies & procedures of the bank
  
• Monitor and ensure customers’ compliance with credit agreements.
  
• Manage client expectations regarding what can and cannot be done by the Bank.
  
• Ensure proper know your customer (KYC) requirements are conducted on customers.
  
• Draw up work schedules for identifying and marketing prospective customers.
  
• Maintain good public relations with current and prospective customers.
  
• Plan and report on Marketing calls for the unit.
  
• Monitor the unit’s performance against monthly/quarterly/annual plans.
  
• Deliver high-quality client service and customer retention approach to manage client relationships and enhance product sales.
  
• Achieve agreed individual performance targets for deposit growth, income generation, product sales and new client growth targets.
  

Key Performance Indicators

• Customer growth in volume and value
  
• Customer experience and cross selling
  
• Customer satisfaction index
  
• Customer retention index
  
• Profitability rate
  
• Quality and Timeliness of Reporting.
  

Qualification and Experience

• Degree in Finance, Accounting, Economics, or related discipline in a recognised university. A postgraduate qualification or relevant professional certification would be an added advantage.
  
• A minimum 4 years’ banking experience in sales and credit
  
• Good knowledge of Basic Accounting and Financial Analysis, Business Law, Business/Financial Advisory services, Banking Operations, Leasing, Trade Services, Laws, and regulations relating to Banking.
  
• Credit Risk Assessment and Analysis skills, relationship management and networking skills, excellent business writing and presentation skills.
  
• Good understanding of economic trends and implications on the Banking/Finance sector.