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KCB Group
Banking + 2 more
Description
Qualifications
A university degree in relevant business discipline, any professional Qualification in General Banking is an added advantage.
Work experience as added advantage. At least 1year’s banking experience.
Strong Customer service skills and thorough knowledge of banking products and services.
Strong communications, and interpersonal skills and team player.
Passion for Performance.
Self - Drive, Flexibility, Focus and attention to detail.
- Open to New Ideas in a rapidly changing Business Environment and innovative.
Responsibilities
- Cross sell all bank products and services.
- Attend to customer’s queries whilst lodging them In ECRM
- Resolve and minimize number of customers complaints.
- Receive and analyze customer applications for ATM cards, Credit cards and cheque books, prepare quality recommendations within set T.A.T.
- Maintain proper documentation and custodianship of Blank forms.
- Ensure 100% collection of revenues for services rendered.
- Rectify irregularities highlighted in the audit report in customer service area.
- Punctual and accurate submission of relevant reports.
- Ensure all relevant stationary is available to customers.
- Cleanliness of the banking hall.
- Any other duties assigned from time to time.
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