OND/HND/Bachelor’s Degree or equivalent work experience.
Experience in after-sales service, customer service, POS operations, field support, or device repair support is preferred.
Experience in fintech, payment, POS, banking agency, or merchant service industry is an advantage.
Good communication and customer service skills.
Basic knowledge of POS devices and common device faults.

Receive agents and merchants visiting the repair center for POS repair, replacement, or after-sales support.
Verify user information, agent ID, POS ownership, serial number, device model, and other required details.
Inspect POS devices and identify common issues such as battery, charging, printer, screen, keypad, card reader, network, software, or physical damage problems.
Create after-sales tickets in the system with complete and accurate information, including user details, POS details, fault description, visit date, and repair or swap request.
Hand over faulty devices to the repair team and ensure all devices are properly labeled, tracked, and stored.
Follow up with technicians, warehouse, or relevant teams on repair progress, device replacement, spare parts, and pending cases.
Test repaired or swapped devices before returning them to users.
Return devices to the correct users after verification and collect required confirmation or signatures.
Update and close after-sales tickets once the case is completed.
Maintain daily records of received devices, repaired devices, swapped devices, pending cases, and unresolved issues.
Report abnormal cases, delayed cases, device mismatch, fraud risks, or asset risks to the supervisor in a timely manner.
Follow company SOPs and ensure no device is lost, misplaced, or handed over without proper documentation.

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