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Customer Success Associate
Nairobi
• Kenya
Top cities with open vacancies
Jobs in Nairobi, Jobs in Kampala, Jobs in Lagos, Jobs in Bomet, Jobs in Garissa, Jobs in Karatina, Jobs in Kiambu, Jobs in Lamu, Jobs in MachakosProfession (Entry and Basic-level)
Industry (Customer support, client care, Entry and Basic-level)
Seniority (Customer support, client care)
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Outsourcing + 1 more
Description
Responsibilities
Make outbound calls to set appointments for home remodeling valuations Follow scripted calls to ensure consistency and effectiveness Join and manage campaigns in the dialer system, adjusting based on lead age and status Re-engage with leads who received valuations but did not proceed with services Handle cancellations and attempt to reschedule or re-engage Set up appointments in the dialer system Potentially take incoming calls from existing clients Conduct cold calls to identify new potential clients interested in our services
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